Administration and office roles such as finance, HR and marketing

Administration and office roles imageYou’ll carry out administration tasks to support the organisation in your area of specialism.

Administration and office staff could work in lots of different settings including a day centre, hospice, care home, advice centre or in the community. 

What skills, experience and qualifications do I need?

Each role will require different experience and qualifications.

Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. What core skills do I need to work in social care outlines some of the skills you need and has short activities to help you think about transferable skills from your previous experiences.

It’s also really important that you have the right values and behaviours to work in social care.

How do I get started?

If you’re interested in working as a senior care worker, there’s lots of advice about finding a role on the Starting your career page. You could look online or in your local newspaper to find vacancies, or you might want to contact local care providers to ask them directly.

You could also apply for an apprenticeship which means you’ll gain administration experience, gain a qualification and earn a wage. This is a great route into an administration role; you could speak to your employer about opportunities or find vacancies on the Thinking about doing an apprenticeship page.

If you’re currently working in social care, speak to your employer about opportunities to work in an administration role.

 

You’ll carry out administration tasks to support the organisation. You could work as an administrator for a domiciliary company or as a receptionist in a care home or housing scheme.

Your role might include:

  • dealing with telephone and email enquiries
  • doing reception duties such as welcoming visitors or showing customers around
  • helping people who need care and support to find the right care services for them
  • managing the diary of management staff
  • arranging and supporting meetings including preparing agendas and writing minutes.

There are no formal entry requirements for an administrator role but it may be useful to have previous experience or a relevant qualification. You could also do a Level 2 Apprenticeship in Business Administration.

You could progress into a more senior administration role, or branch out into another support role such as a finance, HR or marketing officer.

You might also want to move into a direct care role such as a care worker or activities worker, or progress into a social care leadership role such as a team leader care coordinator. 

 

You’ll work with the management team to ensure the smooth financial operation of the organisation.

Your role might include:

  • preparing invoices
  • purchase and sales tasks
  • managing company bank accounts
  • managing payroll
  • preparing annual budgets and end of year reports.

Depending on where you work and your level, you’ll usually need to have previous experience or a relevant qualification. This could be an accounting qualification or an accounting apprenticeship. Read more from The Institute of Chartered Accountants about specific qualifications and training.

It might also be useful to have an interest or previous experience of working or volunteering in social care and health. 

 

You’ll provide a HR service to the organisation on areas such as recruitment, staff benefits and performance management.

Your role might include:

  • planning and delivering recruitment campaigns including advertising, shortlisting and interviewing
  • managing new starters including doing pre-employment checks and induction
  • writing and reviewing policies and procedures
  • supporting managers on HR related issues such as line-managing, benefits, flexible working and grievances.

Depending on where you work and your level, you’ll usually need to have previous experience or a relevant qualification. This could be a HR qualification or HR apprenticeship. Read more from CIPD, the professional body for HR and people development, about specific qualifications and training.

It might also be useful to have an interest or previous experience of working or volunteering in social care and health. 

 

You’ll be responsible for raising the profile of your organisation and making it more attractive to potential clients and staff.

Your role might include:

  • planning and delivering public relations campaigns (PR)
  • making contact with local and national press and media
  • developing and maintaining the company website
  • writing and designing promotional material such as articles, leaflets and brochures
  • identify and book promotional opportunities such as online advertising.

Depending on where you work and your level, you’ll usually need to have previous experience or a relevant qualification. This could be a marketing qualification or an marketing apprenticeship. Read more from Chartered Institute of Marketing about specific qualifications and training.

It might also be useful to have an interest or previous experience of working or volunteering in social care and health.