Recommendations for CQC providers guide

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Learn more about workforce development and how you can use it to meet CQC standards

Our Recommendations for CQC Providers guide will help you to understand the learning and development of workers to help meet the CQC Fundamental Standards of Quality and Safety.

Because much is expected of care organisations to deliver a safe, effective, responsive, well-led and caring service, our guide is split into a number of sections:

How this guide can help you

If you’re new to care either as an owner, manager or supervisor this guide can help you to learn more about workforce development and how you can use it to meet the Fundamental Standards. To get the most from the guide you should read each section.

If you’re more experienced and part of a long established care organisation, you can use the guide to update your knowledge or learn about new tools available. You can do this by selecting the relevant sections to your current needs.

Regular updates to the guide

The guide will be regularly updated to reflect on-going changes to workforce development and tools that can support you.  We recommend that you always use the online version rather than print this guide to ensure you are always referring to the latest version.


Here you’ll find out more about the guide and how you can use it (even if you or your organisation is not regulated by the CQC).  Also highlighted in this section are any changes that future versions of this guide will include.

Section 1: Introduction

Leadership and Management

The right people leading and managing an organisation are crucial for its success and effectiveness. If CQC standards are not met directors and registered managers are responsible. If a new business cannot show how they will meet the regulations then the CQC will refuse their applications.

This section includes information on recruiting the right managers and leaders, registered manager qualifications, registered manager and leadership programmes, manager induction standards and creating the right culture.

Section 2: Leadership and Management

Recruitment and Retention

Safe recruitment practices are essential. There is a high turnover of care workers, sometimes a result of poor recruitment practices. Use this section to learn about how to find and keep workers with the right values, access tools to help with workforce planning and the recruitment process and learn how to promote a career in care.

Section 3: Recruitment and Retention

Induction, Learning and Development

An effective induction programme is important to help build a strong relationship with your workforce. It can help them to understand what is expected of them, the standards they need to meet and how they will be developed in their role. Use this section to learn about the expectations about the national induction standard including the Care Certificate, effective ways to deliver training, how to choose learning providers, responsibilities around assessing competence, refresher training, employing 16-18 year olds and the use of recruitment agencies.

Section 4: Induction, Learning and Development

Qualifications and Apprenticeships

The development of your workers should not stop after their induction. Continuing professional development is important to build new skills and competences. This will help your workforce to respond to the changing needs of people who need care and support. Use this section to learn about adult social care qualifications, from entry-level to diplomas, awards, certificates and apprenticeship programmes; and how our qualification funding can also help.

Section 5: Qualifications and Apprenticeships

Improvement, Innovation and Continued Success

Knowing how your organisation compares with others is important for future growth and for improving the standards of care being provided. It’s also helpful to learn from the experiences of others so you can see what has worked well for them and to be aware of things that have proved challenging in the past. Use this section to learn about innovative ways of working, the benefits of using the National Minimum Data Set for Social Care, The Social Care Commitment, Learn from Others, our bespoke consultancy support and longer-term ways of providing better care.

Section 6: Improvement, Innovation and Continued Success

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