Here you’ll find out more about the guide and how you can use it (even if you or your organisation is not regulated by the CQC). Also highlighted in this section are any changes that future versions of this guide will include.
Section 1: Introduction
Leadership and Management
The right people leading and managing an organisation are crucial for its success and effectiveness. If CQC standards are not met directors and registered managers are responsible. If a new business cannot show how they will meet the regulations then the CQC will refuse their applications.
This section includes information on recruiting the right managers and leaders, registered manager qualifications, registered manager and leadership programmes, manager induction standards and creating the right culture.
Section 2: Leadership and Management
Recruitment and Retention
Safe recruitment practices are essential. There is a high turnover of care workers, sometimes a result of poor recruitment practices. Use this section to learn about how to find and keep workers with the right values, access tools to help with workforce planning and the recruitment process and learn how to promote a career in care.
Section 3: Recruitment and Retention
Induction, Learning and Development
An effective induction programme is important to help build a strong relationship with your workforce. It can help them to understand what is expected of them, the standards they need to meet and how they will be developed in their role. Use this section to learn about the expectations about the national induction standard including the Care Certificate, effective ways to deliver training, how to choose learning providers, responsibilities around assessing competence, refresher training, employing 16-18 year olds and the use of recruitment agencies.
Section 4: Induction, Learning and Development
Qualifications and Apprenticeships
The development of your workers should not stop after their induction. Continuing professional development is important to build new skills and competences. This will help your workforce to respond to the changing needs of people who need care and support. Use this section to learn about adult social care qualifications, from entry-level to diplomas, awards, certificates and apprenticeship programmes; and how our qualification funding can also help.
Section 5: Qualifications and Apprenticeships
Improvement, Innovation and Continued Success
Knowing how your organisation compares with others is important for future growth and for improving the standards of care being provided. It’s also helpful to learn from the experiences of others so you can see what has worked well for them and to be aware of things that have proved challenging in the past. Use this section to learn about innovative ways of working, the benefits of using the National Minimum Data Set for Social Care, The Social Care Commitment, Learn from Others, our bespoke consultancy support and longer-term ways of providing better care.
Section 6: Improvement, Innovation and Continued Success