Care Quality Commission regulations

Working through the CQC regulations

The Care Quality Commission (CQC) make sure all organisations in England who provide care services including care homes and agencies, provide people with safe, effective, compassionate and high quality care.

Currently 64% of care service providers in England are registered with the CQC, who monitor and regulate care organisations to make sure they are continuing to meet national standards.

Skills for Care has provided guidance and resources to help organisations meet the requirements set by the CQC. 

More than half of all care providers in England have to register with the CQC. Whether or not you have to register depends on the type of care service that is being provided.   One of your first steps if setting up a new care organisation or changing provision within an existing service would be to contact the CQC to confirm if your service has to be registered.   

The CQC set the essential standards of quality and safety in care. These are a set of 28 regulations which care providers in England are obligated to meet. For those organisations who do not have to register with the CQC, meeting the requirements is still considered good practice.  

We have developed a series of resources to help you meet the national standards, set by the CQC. Each resource relates directly to the 28 ‘outcomes’ listed in the CQC’s essential standards. 

Meeting the workforce regulations: Skills for Care’s advice on CQC workforce (outcomes 14 & 15)

The following links will offer further help and guidance in meeting the CQC’s essential standards:  

The Whistleblowing Helpline’s new publication Raising Concerns at Work: Whistleblowing Guidance for Workers and Employers in Health and Social Care, which Skills for Care has been involved in developing, is now available to download.

Key sections in the guidance include:

  • the importance of whistleblowing as an early warning system of problems, which research shows is often ignored
  • an outline of the legislation – the Public Interest Disclosure Act 1998
  • a flowchart of the whistleblowing process
  • top tips for workers who wish to raise concerns, and sources of advice and support for them
  • top tips for operational managers to respond positively when staff raise concerns
  • case studies of good practice, frequently asked questions, and further information and links.

To download the guidance click here.

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