outcome 17 - complaints
version 1.1 - July 2010
In order to comply with outcome 17, providers must ensure that workers have the relevant skills to listen, report and where appropriate respond or resolve comments and complaints.
The following resources and sources of information support you in complying with this outcome.
- The Common Induction Standards
- Adult social care Manager's Induction Standards
- Health and Social Care Diplomas on the Qualifications & Credit Framework (QCF)
Back to Skills for Care materials to help with meeting CQC inspection outcomes
qualifications & training
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advice on meeting CQC regulations- materials to help meet CQC inspection outcomes
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- innovation case studies
- Minimum training standards and code of conduct
- NVQ's and knowledge sets
- new qualifications (QCF)
- society health and development diploma
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- working with education and training providers
