sectionHdg-research

Rewards & Incentives Research (2009)


This research was commissioned by Skills for Care from Manchester Metropolitan University (MMU) in 2007 as a response to the Options for Excellence review. It was completed in 2009.

The main objective of this research project was to establish the links between:

  1. Pay, other rewards and incentives, terms & conditions of employment, qualifications and other factors
  2. Staff vacancy and turnover rates and recruitment and retention problems
  3. Outcomes for service users re. quality and continuity of care, so as to identify best practice and what works in minimising recruitment and retention difficulties and maximising favourable outcomes for service users.

The project included a literature review, completed in early 2008, and case studies involving both managers and staff in 18 care homes and domiciliary care operations, and in nine direct payments support organisations, completed in late 2008.

The following documents can be downloaded via the links below:

1. Key messages for employers (pdf, 174 kb)

2. Report on the case studies in care homes and domiciliary care agencies (pdf, 512kb)

3. Report on the case studies in direct payments support organisations (pdf, 232kb)

4. Summary of the literature review (pdf, 102 kb)

The full report on the literature review (pdf, 977 kb) can be provided on request - please email research@skillsforcare.org.uk