Improving service provision for people with experience of mental health problems from black and ethnic minority communities (NToW3)
Background
'Rendezvous for justice and equality' is an initiative developed by the Association of Black Social Workers and Allied Professionals (ABSWAP) which seeks to improve the service provision for people with mental health problems from black and minority ethnic communities.
The team conducted two research studies. The first looked at the experiences of black people using mental health services in London and the second focused on the services available.
Aims/Objectives
The aims of the project were to:
- Research the experiences of black people who use mental health services in London
- Identify any existing gaps in the provision of services through research with a range of individuals and agencies involved in either receiving or delivering services
- Review the gaps and take action to fill them
What happened?
The project took place in two phases. The first was the initial research looking at the experiences of black people who use mental health services in London. ABSWAP brought together a diverse team including people who use services and care practitioners and provided research assistant training to ensure that each team member was ready to undertake the project. This training was central to breaking down any existing barriers or stereotypes that exist between people using services and the service providers.
Phase two of the project focused on service provision. By interviewing people who use services and the service providers, the team were able to identify existing gaps. They then reviewed these gaps and began a process to set up a social enterprise to help fill them. The team planned to set up a supported housing scheme, alongside a 24-hour drop in and GP surgery.
Outcomes
The project had a number of successful outcomes:
- The project was successful in breaking down barriers between people using services and the service providers
- The project demonstrated a new way of working which values each individual's skills and experience
- In partnership with Lewisham College, this project piloted 'community outreach training'
- The research assistants involved have reported benefits both personally (an increase in self-esteem and confidence) and professionally (strengthening their communication skills, their ability to work in a team, research skills and business knowledge)
Impact on workforce development and how you can use the learning
Community led and community focused groups can make significant progress in supporting local people to take control of their lives as long as the right support, supervision and leadership exist help groups to remain focused on their original objectives.
Commissioners have an important role to play in support community groups even when they are not directly resourcing those groups.
Additional material
NToW3 - User experience report
NToW3 - An edited transcript of a group discussion
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