Personalisation

Person who uses services showing care worker what's on his monitor

Personalised services require a workforce that can provide good, early advice and information across professional, community and local areas. People need to experience an integrated and seamless service, not multiple different services.

Learning from the personalisation projects can be summarised through the documents key messages for workforce development when considering transformation and new and emerging roles in adult social care - supporting transformation through workforce development training and new skills and roles.

The material in this section covers a broad range of topics including;

Knowledge and learning related to personal assistants, personal assistant employers and organisations working with direct payment employers.
Person centred planning and social enterprise development for people and with people.
Families and ways of supporting families relating to personalisation.
Testing and exploring new models of training and education that enable an organisation to engage with the people it supports and the locality in which they live.
An exploration of roles, training and education in a fast changing social care environment.

Please click on the links below for more information on the test sites:

NToW2 - A training package for the learning disability care and support workforce
Learn what happened when Cumbria Training Partnership developed a 'new types of working' training package to raise the skills of staff working with people who choose self-directed support.
NToW5 - Ask the Family
Ask the Family was a project which aimed to provide support and development opportunities to family carers. Find out what happened in this case study.
NToW14 - Connect Works
To encourage people with learning difficulties to use direct payments, Connect in the North developed this project to help them recruit and retain staff. See what happened in this case study.
NToW15 - Considering individual budgets within a domiciliary care team
What are the implications of direct payments and individualised budgets within domiciliary care services? C&S Care Services aimed to find out through this project.
NToW32 - Employing personal assistants training a team
See how a team of PAs and their employer addressed training issues when employing a team of PAs.
NToW35 - Exploring support for people involved in self directed care
Find out what happened when Knowsley Disability Concern investigated the training needs of PAs and how their employers could access the training.
NToW73 - Health and social care support workers training development
This case study explains how a training course that would combine both health care and social care to support a new type of residential care worker was created.
NToW78 - Peer advocacy and people with visual impairments
The needs of people with visual impairments are often not correctly identified. Find out how this project used peer advocacy to address the problem.
NToW79 - Person centred planning for people with autism spectrum disorders
This project examined how person-centred planning affects the staff delivering the services provided by the National Autistic Society (NAS).
NToW80 - Personal assistants - effective relationships
This project examined what factors contribute to an effective working relationship between disabled employers and their personal assistants. Find out more in this case study.
NToW81 - Personal assistants and holiday support
What difficulties can arise when people with disabilities go on holiday with their PAs? Is it practical for employers and PAs to go on holiday together? This project investigated these issues.
NToW84 - Picking your Pathways
Find out how this project aimed to establish the training needs of PAs employed by recipients of direct payments.
NToW85 - PLAN North East - Friends and Futures
See how people with learning disabilities were able to build their own support circles thanks to the role of a network facilitator.
NToW108 - Self directed care - the implications for the social care workforce
How should the social care workforce adapt to meet the personalisation agenda? This project brought together professionals; community groups, individuals and families to address the question.
NToW109 - Self-directed support workforce training development
Learn how this project worked with the recipients of direct payments to raise their awareness of the workforce issues affecting PAs.
Whose Shoes? Informed Customers = Real Partnerships
Whose Shoes? - Putting People First is a learning and development tool (board game) designed to help people look at important issues from different perspectives - i.e people who use services, carers, managers, front-line staff, providers and commissioners.