Aug 17

Best employer support for registered managers - Sense

Posted: 4 August 2017

sense - blogOur sector's 22,300 registered managers are the glue that hold services together as they lead from the front setting high standards as they develop the skills and knowledge of their teams.

Their daily commitment to excellence is recognised at the annual Skills for Care Accolades in the Best employer support for registered manager’s category.

Jonathan Monk Head of Quality at Sense talks about what winning that Accolade mean to them.

At Sense, we recognise the importance of supporting our registered care managers.  Their role is absolutely critical for providing high quality support services and enabling the people we support to achieve outcomes.  Registered care managers set the culture and quality for the services they manage – from the recruitment and support of person centred teams through to their focus on continuous improvement and development of their services. 

However, we should not underestimate the demands and pressure of the role.  They will frequently be juggling many competing demands and requests, both within the service but also from families; commissioners and care managers; and from head office.  How do they fit it all into their working day?

For this reason, we were thrilled to be awarded the Skills for Care ‘Best employers support for registered managers Accolade’ in recognition of our commitment to providing excellent support to our registered care managers.  Through our leadership development programme, Growing Stronger Leaders Together; and our Quality Framework and support throughout the registration and inspection process, Sense is seen as championing the role of registered care managers and the role they have in delivering effective and responsive support.

We were eager to raise the profile of registered managers and showcase the support we have developed through the nomination for the Accolade.  After completing the nomination, our verification visit with Skills for Care was a great opportunity to really celebrate the support provided to managers to better equip them to do their extremely challenging job and the impact it has for the whole workforce. 

It was a useful opportunity to recognise and reflect on both the tangible and intangible benefits that our work can have on improving outcomes for people and facilitating some of those ‘wow’ moments in their everyday lives.

Following the verification visit, we were thrilled to be shortlisted and invited to attend the Accolades Awards Ceremony in Liverpool.  It’s not every day that we are invited to dress in black tie and get to meet a celebrity in guest presenter Shamia Gahdie (a bonus for me being a lifelong Coronation Street viewer).

On the evening of the awards, our Head of Learning and Development and I waited in trepidation for the category of Best Employer Support for Registered Care Managers to be announced and were delighted when Sense was declared the winner of the Accolade.  We agreed that it was wonderful to have our work recognised in such an exciting and unique way.

The event itself was a great opportunity to hear about the opportunities and challenges for the sector from some of the main influencers in social care.  It was also good to network with other service providers to hear their experiences and approaches to tackling some of the wicked issues.

As an organisation, this was a proud achievement and we were pleased to be recognised in this way.  Our Deputy CEO, Richard Kramer, commented that ‘Our registered managers and their teams make the difference every day.  This award recognises their exceptional work, huge skill and their willingness to go the extra mile’. 

We saw the Accolade as a testimony to working in a co-ordinated and collegiate approach across our operational services, Learning and Development and Quality to give the very best support to our managers.  We are always evolving and developing the approach to supporting our staff and it is critical to focus on continuous improvement to avoid complacency – we are always thinking about ‘what’s next’ and ‘how can we do it better’?

We have publicised this achievement on our website and through our social media channels.  We have also included it in our marketing materials, when talking to commissioners and care managers, and as part of our recruitment materials for new staff.  In doing so, we have been able to showcase Sense as leaders in good practice, how we value and support our people and how we are working towards being an employer of choice – we think that is something worth celebrating.

Jonathan Monk, Head of Quality, Sense