Sep 17

Registered managers are at the helm of a positive culture

Posted: 18 September 2017

Beth CheffingsBeth Cheffings is the registered manager at Ridge House Residential Home and a registered manager member of Skills for Care. When the CQC awarded Ridge House the ‘Outstanding’ rating in May 2017, they praised the culture of the home and Beth’s hands-on approach to management.

For me a sense of collaboration is extremely important in helping to create a homely atmosphere for our residents and achieving the goal of making the home a pleasant place to live, work and visit. As a manager, I place a very strong emphasis on team working and what this actually means, and continually provide my staff with the positive feedback they deserve.

This collaboration is achieved in many ways. However, I feel strongly that managers should take an active role in the day-to-day care of residents, and making every effort to be approachable to residents, staff and relatives on a daily basis; we all help each other within our roles, I work alongside the carers with care shifts, cooking and cleaning.

As a registered manager I continually remind my staff of the importance of their role and encourage them with new opportunities to learn, which helps with staff retention. It helps staff members to remain interested by expanding their knowledge and provides them with more responsibilities, enabling them to feel a sense of achievement and job satisfaction. There are always best practice and legislation updates that need to be put into practice; encouraging staff development enables me to keep up-to-date with this whilst continuing with an active role within the home.

It is so important to update your knowledge as new ideas and legislation comes to light. As a manager of an independently privately run home I became a registered manager member of Skills for Care for support and to develop my knowledge, to keep up-to-date with current best practice and to engage with other managers, as I don’t have this opportunity otherwise. I also became a member as I am extremely passionate about sharing ideas and knowledge.

I think it’s great when staff want to learn more and take a keen interest in implementing their knowledge into practice. The fact that they want to learn more shows enthusiasm and interest within their role.

My approach remains informal, whenever possible, and I find this encourages discussion with staff and provides a sense of openness. It is so important for me that staff know we are a team and I value their input. We work together to provide the highest level of care for our residents. I have regular formal supervisions and staff meetings with my staff and continuously remind by staff ‘my office door is always open’. I am confident my staff are able to approach me at anytime, which they often do.

Caring is not just a job, it’s a passion and without this passion it is just a job, I am passionate about recruiting individuals who show their enthusiasm to work in care and their willingness and enthusiasm to learn more and progress.

You can read the CQC inspection report for Ridge House Residential Home here

You can find information about registered manager membership of Skills for Care here.