Posted: 20 June 2018
In the second of a two-part blog during our #excellenceincare month, Dave Large, Chief Executive at Wirral Independent Living and Learning (WILL), talks about the importance of succession planning and supporting aspiring registered manager, Lucy Doughty.
To read part one, in which Lucy reflects on her professional development and the aspiring manager’s pilot, click here.
We view the importance of succession planning very highly. We understand that, at times, people can be promoted from one role to a higher level simply because they were good at the lower level role. They can then go on to struggle in the higher role unless supported and given the experiences and opportunities to learn the role progressively.
In early 2017 I received an email informing me of an upcoming Skills for Care pilot, offering support to aspiring registered managers on the Wirral. I thought this was a fantastic idea to give those staff wanting to become managers the chance to firstly, gain the confidence to become registered managers, and secondly to understand the qualities and skills they will need to fulfil this role.
At around the time I became aware of the pilot, one of my staff members, Lucy, was promoted to the position of deputy manager; this was a new role at the company. Lucy’s previous team leader role did have management responsibilities for a small team, however we were now looking for something different. We wanted a manager who could work alongside me and stand-in in my absence at a senior managerial level.
I understand the importance of equipping people properly with the skills to carry out their role effectively. It was this aspiring manager pilot by Skills for Care that encouraged me to support Lucy, a move that has proven to be a great success as Lucy has now been promoted again to the position of Company Manager.
I could see that after a short period of being on the pilot that Lucy’s confidence was growing. She informed me that she was pleased to be able to help others who were on the pilot who did not have her experience.
During the six months, Lucy quickly picked up a lot of knowledge of the expectations of a registered manager. For example, what are the expectations of CQC in relation to the registered manager at each company? Simply put, they are responsible for all of the care and support delivered to their customers. Plus lots more, such as safe recruitment of staff and managing an effective workforce that delivers the highest quality of care and support. I believe that Lucy now has a greater understanding of all the responsibilities that go with the registered manager role.
My advice to other employers is to help future managers build confidence and gain a really good insight into the manager/registered manager’s role and responsibilities.
I would be very happy for Lucy to become a registered manager and we are hoping that she remains at our company and eventually becomes the registered manager. If she does move on, then she will definitely make an excellent manager.
Find out more about Skills for Care’s aspiring manager’s pilot here.