COVID-19: Essential training

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 We have updated our current guidance for employers, learning providers and in-house trainers on face-to face training and assessment during COVID-19. During this period, we still encourage you to digital solutions to deliver and access training, as far as is practical. If digital solutions are not practicable, then a thorough risk assessment must be carried out to ensure the safety of all involved. Your risk assessment should take account of local COVID-19 alert levels. Our guidance will assist you with this process.

The impact of COVID-19 has created an extremely challenging time for the social care workforce. We’ve identified the training that remains a priority during this period to ensure there is a skilled and competent workforce. This is not all the training that is usually undertaken. This approach is supported by the Care Quality Commission (CQC):

We welcome the new guidance from Skills for Care on training staff during the COVID-19 crisis. We recognise that at this time providers will be prioritising providing care to people and that this may mean that training will be delayed. However, providers should make every effort to ensure that staff are competent, confident and skilled in providing safe care to the people using their service.

We understand the pressures that providers are facing and the difficult choices it may require them to make. We want to support providers in whatever way we can during this crisis period. We are here to work with you, to listen to you, and to support you with the inevitable tough decisions you will face.


- Kate Terroni, Chief Inspector of Adult Social Care, CQC


The three packages of learning

The training is available as three individual packages of learning,  rapid induction programme (aimed at new staff), refresher training (aimed at existing staff) and a volunteer programme. Find out more on each area below:

New workers will need to complete all of the following: assisting and moving people; basic life support; fire safety; food safety; health & safety awareness; infection prevention & control; medication management and safeguarding (specifically around isolation). The rapid induction also contains the main knowledge elements from the Care Certificate.

 See The Care Certificate self-assessment tool.

Aimed at staff who urgently need refresher training which has expired or will expire soon, in order for them to continue to work safely.

There are 8 topic areas and employees can be put on one or several of these depending on their need. The 8 topic areas are assisting and moving people; basic life support; fire safety; food safety; health & safety awareness; infection prevention & control; medication management and safeguarding (specifically around isolation).

Where staff are being redeployed, the employer will need to assess the learning needs of the employee in the new role. If the role is significantly different, they may benefit from some of the training listed above. Staff training needs can be discussed with the endorsed learning provider.

This includes an introduction to adult social care; role and responsibilities; whistleblowing; equality, diversity and person centred values; telephone support and communication; pain and discomfort; infection prevention and control; food safety; fluids and hydration; health and safety and stress.

Are you interested in volunteering in social care?

You can access fully funded training to ensure you're equipped with the skills and knowledge you'll need.

To book a place contact any of the endorsed learning providers from the Skills for Care endorsed learning providers list below. 

 

Access the training 

The endorsed learning providers listed below have received grant funding to support you with the cost of this essential training during this period.

We have received queries about whether Skills for Care endorsed learning providers are providing induction at no cost to employers, paid for through the Workforce Development Fund. We would like to clarify that Workforce Development Funding is only available via the learning providers listed, to cover the cost of the rapid essential induction training, detailed on this web page, responding to COVID-19.

Our aim, working with the Department of Health and Social Care, is to help employers quickly train the new volunteers and recruits (including people redeploying around the sector) they need at this difficult time. The funding for this training will be reviewed through 2020. 

Please note that there are funding limits on the number of learners, who are volunteers or existing staff, accessing the training per organisation. The maximum number of learners that can be funded for a single employer is:

  • Small employers (1-50 staff) – 10 learners

  • Medium employers (51-249 staff) – 20 learners

  • Large employers (250+) – 30 learners

These limits do not apply to the rapid induction for new workers.

 

Training delivery approaches vary between providers but use a range of methods which include virtual classroom sessions with trainer interaction, e-learning including video based e-learning, observation of practical competence where required and guided support. Various trainer support options are also available including, video interaction, phone, email and interactive chat. Contact the providers to discuss the training and support available. 

 

Skills for Care endorsed learning providers delivering the training

Use the Key below to identify which provider best suits your training needs.


phone-email-text-35x35   Text and email support       support-35x35   Technical issues support      
 


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  eLearning with assessment
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Virtual classrooms

  video-conferencing-35x35   Video conferencing   

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Interactive webinars


Acacia Training 

☏ 07791 387603 
Contact: Wendy Slater
✉ Email 
⇨ Visit the webite

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Training in Care

☏ 07957 535 384
Contact: Sarah Jolley
✉ Email 
⇨ Visit the webite

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Care Shield Ltd

☏ 01438 870326
Contact: Lauren Scott
✉ Email 
⇨ Visit the webite

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Whites Training Services

☏ 01255 446655
Contact: Jack White
✉ Email
⇨ Visit the webite

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Unique Training
Solutions Ltd

☏ 01727 733999 
Contact: Emily Handman   
✉ Email
⇨ Visit the webite

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Pro Trainings Europe
Ltd 

☏ 01206 805 359
Contact: Damien Watling   
✉ Email
⇨ Visit the webite

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Alium Care 
Training

☏ 0203 4189 717
Contact: The Alium Team   
✉ Email
⇨ Visit the webite

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JAG Training 
Ltd

☏ 0203 754 7019
☏ 07415 094440 (ext 301)
Contact: Geraldine Julius
✉ Email 
⇨ Visit the webite

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3 Spirit UK

☏ 01442 531105
Contact: Holly Woods
✉ Email
⇨ Visit the webite

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Access Skills

☏ 01215 102169 
Contact: Ann Moulde
✉ Email
⇨ Visit the webite

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Care Skills Academy 

☏ 0203 397 9734
Contact: Lynda
✉ Email
⇨ Visit the webite

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My Learning Cloud

☏ 0800 088 6109
Contact: Steven Embleton
✉ Email 
⇨ Visit the webite

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Your workforce still needs to provide person-centred care and support and be able to meet the diverse needs of the individuals they support.  We have more endorsed providers delivering high quality training across a range of topics in our search directory.

Training content for the rapid induction and refresher training can be found below:

Workers who need to assist and move people are required to be trained in such tasks. If annual face to face refresher courses are not yet assessed as safe, they can be undertaken online, and some observations of competence can be carried out physically in the same room by suitably skilled managers or virtually by a qualified trainer using video conferencing. If workers are not deemed competent, additional training will be required and this could be done virtually if required.

We highly recommend that employers risk assess this training to ensure that any aspects not covered as robustly as during face to face training, are mitigated against. Employers should also keep a record of gaps in training and ensure they are readdressed once face to face training has been assessed as safe to deliver again.

Organisations must provide adequate personnel to respond if someone is taken ill or injured. Training should therefore continue in order to ensure enough staff remain competent to manage such situations. It is your decision, as an employer, how many staff are required to complete training.  First Aid must be refreshed every 3 years for the worker to be considered competent. 

We recommend workers refresh their basic life support training at least annually and this can be completed online.

The Resuscitation Council UK have released specific COVID-19 Guidance including specific guidance on CPR and resuscitation which we recommend all workers are familiarised with.

Workers must understand how to promote fire safety and organisations have a responsibility to ensure staff know how to respond if a fire were to break out.  Annual refresher courses can be undertaken online, and observations of competence can be carried out physically in the same room by suitably skilled managers or virtually by a qualified trainer using video conferencing.

If workers are not deemed competent, additional training will be required and this can be done virtually.

All workers involved in the preparation or provision of food are required, by law, to have received appropriate training. Three-yearly refresher courses and courses for new workers can be undertaken online, and observations of competence can be carried out physically in the same room by suitably skilled managers or virtually by a qualified trainer using video conferencing.

Employers are required to provide health and safety awareness training; this includes moving and handling objects. Annual refresher courses can be undertaken online, and observations of competence can be carried out physically in the same room by suitably skilled managers or virtually by a qualified trainer using video conferencing.

If workers are not deemed competent, additional training will be required and this can be done virtually.

Due to the current public health situation, employers must ensure that all staff are trained, including in the use of PPE, personal hygiene and hand washing. Annual refresher courses can be undertaken online, and observations of competence can be carried out physically in the same room by suitably skilled managers or virtually by a qualified trainer using video conferencing. Managers must monitor practices and address any concerns immediately.

There are a number of digital learning resources available.

Workers must be able to administer medication safely and understand their role in the administration of medication – including if they are not allowed to. They must not be allowed to administer any medication without being signed off as competent. Annual competency assessments must continue.

If there are any concerns about a worker’s competence, they must cease medication activity until they have undertaken additional training and are deemed competent once more. Training can be delivered online.

Workers must be able to recognise and report abuse and reduce the risk of abuse occurring. Workers may need additional training in how to safeguard individuals when isolating.

Annual refresher courses can be undertaken online, and observations of competence can be carried out physically in the same room by suitably skilled managers or virtually by a qualified trainer using video conferencing.

If workers are not deemed competent, additional training will be required and this can be done virtually.

 FAQs

⇨ See our FAQs for any questions around the new training programmes.