FAQs for rapid induction and volunteer training


There are three key areas of learning:

  1. A volunteer programme
    Aimed at individuals who wish to volunteer.

  2. ‘Rapid induction’ programme
    Aimed at getting new entrants rapidly inducted. Includes staff that may have worked in ancillary roles (for example office or housekeeping staff) and have now been redeployed into a new care role. This programme consists of the knowledge elements within the Care Certificate, assisting moving and handling, basic life support, food safety, fire safety, health and safety, infection prevention and control, safeguarding adults, and medication management. All new starters will be required to undertake all elements of learning.

  3. Refresher training
    In addition to this the above topics (all except the Care Certificate) are available as ‘refresher training’ for existing staff. This refresher training is aimed at staff whose current certification has expired and/or is due to expire and they urgently need to complete the refresher training in order to work safely. An existing staff member can take individual topic areas and/or complete multiple areas of learning.

It’s necessary to be an adult social care employer operating in England and to have an Adult Social Care Workforce Data Set (ASC-WDS) account to access the funded training. If you don’t have an account you'll need to register for one and will be required to:

  • create an account
  • add your workplace details – if you are CQC regulated you can enter your location ID or postcode and confirm the details are correct
  • add a user to the account
  • the account will be reviewed and approved by Skills for Care’s support team
  • log in to your account and enter your total number of staff
  • provide your ASC-WDS workplace ID number to the endorsed provider.

Individual employers won’t have an ASC-WDS account so the above points do not apply to you.

No you don’t, as long as you ensure that your staff fully complete the training within the timescale agreed with the learning provider. Learning providers may put an agreement in place with you which requires payment if your staff do not complete the training within an agreed timescale. Agreements of this nature are between the endorsed provider and you as the employer and Skills for Care has no involvement in such agreements.

Please be aware that there are limits as to the number of courses that can be funded for each employer and the limit is determined by the size of the organisation.

Please contact your local Skills for Care team about your specific circumstances.

PAs can access this through their individual employer. The individual employer should contact one of the endorsed training providers.

➡  See more information for PAs and Individual employers

Individuals and social care employers can approach endorsed providers for the volunteer programme.

Unfortunately, social care employers can’t access funding for this from the WDF. The training can only be accessed through one of the 12 endorsed providers when funding is awarded by Skills for Care.

Only social care employers can approach endorsed providers to access this training.

The volunteer programme takes up to half a day. The newly recruited or staff returning to the sector training takes approximately five days, including the workplace induction which is completed by the employer. The time requirements may vary depending on the needs of the learner. Social care employers should choose what works best for them from the list of 12 endorsed providers, once advertised.

The endorsed learning providers are offering a blend of learning solutions. This will include videos, eLearning, streaming live learning as well as other methods. In addition to this, endorsed providers will offer wrap around support to answer any questions or concerns.

It is important that you find an endorsed provider that suits your needs. Skills for Care suggests that you speak with a few providers to make this decision.

Skills for Care developed the content of the volunteers programme. The other learning is based on courses that endorsed providers already offer these have been adapted in response to COVID-19 where relevant.

If something changes for the requirements for the training, Skills for Care will ask endorsed providers to adjust their training. Endorsed providers have all taken into account COVID-19 emerging good practice.

No. learners will only have met the knowledge element of the Care Certificate. The responsibility for Care Certificate sign-off rests with the social care employer who will assess competence and sign people off using the revised and updated assessment process. 

The existing tool has been made more interactive for use by social care employers.

➡   Download the Care Certificate self assessment tool.

The rapid induction is to support new entrants - to gain knowledge and complete essential training so that they’re able to start work.

This is not a full induction, nor will they achieve the full Care Certificate. Once an employee has completed the rapid induction, the employer will need to carry out a risk assessment based on what the learner has completed (within the rapid induction) and identify any gaps in competencies to carry out specific tasks within their care setting. The rapid induction will provide essential training, but not a complete induction or assessment of all the competencies. The provider may not be able to cover some of the observations of competence for the Care Certificate particularly those relating to specific workplace procedures, for example hand washing.

The employer will need to make note of additional requirements and plan this learning as soon as it is possible.

Skills for Care would expect a return to the core and mandatory training standards. It’s important to note that this is a ‘rapid’ induction and therefore there will still be some additional learning needs following this. For example the Care Certificate learning within the rapid induction only covers the knowledge elements of learning. In order to fully complete the Care Certificate the employer will need to support the learner in gaining competencies and providing opportunities to observe/shadow until the learner can be assessed and deemed as competent.

Any competence that needs to be covered in the workplace will be completed and assessed there. Once these are signed off then new workers can be issued the Care Certificate.

Your endorsed training provider will be able to provide you with these.

In the same way as we would expect the Care Certificate to be transferable, we would expect that the learning provider and employer will discuss an accurate learning record is kept for each learner. 

The employer may then wish to use these records to identify additional needs. It is important to note though that there may be some gaps in learning (post rapid induction) if complex competencies have not been assessed via video link. They may also need to revisit the competency within the Care Certificate and ensure these have been observed and signed off.  Employers will need to discuss this with their endorsed provider when they are taking up the rapid induction.

They will need to identify gaps in learning and may need to risk assess if necessary. They will then need to pick up these identified gaps once face to face training is suitable/available again.

By training we mean any intervention that supports the learning of knowledge. By assessment we mean someone who is qualified and competent (e.g. registered manager or trainer) to consider and check whether someone can carry out a specific task safely and effectively. 

Online competence assessments can be undertaken via video link. Skills for Care recognises these aren’t perfect, but they’re appropriate given the COVID-19 crisis. This is driven by the need to train and ensure competence at pace.

The Skills for Care team has talked to endorsed providers and made it part of the requirement of their training offer to social care employers. Assessment around assisting and moving people will need to be carried out in a location that has the relevant equipment by a suitably qualified person.

This important area is covered under health and safety awareness. 

Our endorsed providers are highly skilled and experienced at delivering digital learning. Please contact them for further support and to discuss your requirements.