Nov 18

New guide to support safe staffing

Posted on Monday 12th November 2018

Safe staffing is about having enough staff, who have the right values and skills, to deliver high quality care and support. Without it, services struggle to provide people with the safe and effective care they need and deserve.

Our new guide will help you get the right quantity and quality of staff to meet the needs of your service, and meet the regulatory standards of the Care Quality Commission (CQC).

The challenges of safe staffing

The CQC report that ‘too many providers [are] struggling along without having enough staff to deliver safe and effective services.’ For example they might have high staff turnover, new staff leave soon after joining, high sickness rates due to stress, a lack of consistency and/ or an over-reliance on temporary workers. The impact of inadequate staffing can put your staff and the people you support at risk.

How this guide can help

We know that recruitment is a challenge for lots of employers, which is why we want to give you the practical tools to help you improve your service in the current challenging climate.

This guide’s for anyone involved in CQC inspections in regulated adult social care services, to help you improve safe staffing practice. It explains what the CQC will inspect around safe staffing and will help you decide and maintain safe staffing levels, embed safe recruitment practices and ensure your staff are safe and competent.

Project manager, Rob Hargreaves, says that although there’s ‘no single solution to address safe staffing’, there are some common things that good and outstanding providers do.

“As a manager, it’s your responsibility to decide how many staff you need to deliver a safe, effective and responsive service. This will depend on your service and the people you support, and it could change over time. This guide tells you what you need to think about when doing this, and what you can do to maintain these levels.”

But safe staffing isn’t just about numbers – it’s about ensuring staff have the right values and skills, and stay long enough to build trusting relationships with the people they support.

“Having a consistent team of staff who know individuals well is an important part of safe staffing. It enables staff to get to know people and their needs better and makes them more likely to notice changes in people’s health and wellbeing” says Rob.

The guide includes tips about deciding how many staff you need, contingency planning for short term staff shortages, doing the right recruitment checks and using bank and agency staff.

Download your copy now.

If you have any feedback about the guide, please email us