Getting the basics right

Our resources and support can help you understand what the CQC are looking for during inspection regarding your recruitment and retention, learning and development and leadership and management, and how you can collect the right evidence and information to best demonstrate this.

Having enough of the right staff, with the right skills and led by confident managers can help you meet CQC standards. 

Our ‘Recommendations for CQC providers guide links to Skills for Care resources and services around:

  • leadership and management
  • recruitment and retention
  • induction
  • learning and development.

If you’re a new service or manager, this guide is a good place to start. If you’re an experienced service or manager it’s a good reminder of the useful resources we have.

Download the guide here.

If you’re regulated by the CQC you should meet their fundamental standards – these are the minimum standards of care that they expect from all services. They ensure you do this through regular inspections.

During inspections, the CQC will ask five key questions of all care services, and we can help you meet them.

  • Is your service safe?

We can help you ensure you have enough staff, who are safely recruited and know how to keep people safe.

  • Is your service effective?

We can help you train and support staff, ensure they comply with legislation and know how to support people’s health and wellbeing.

  • Is your service caring?

We can help you and your staff build effective relationships, treat people with dignity and provide emotional support.

  • Is your service responsive to people’s needs?

We can help you ensure your staff deliver person-centred care and support, plan activities and use technology to help your service deliver high quality care and support.

  • Is your service well-led?

We can help you ensure your service is governed effectively and led by competent and confident leaders and managers, who are committed to quality assurance, continually improving and developing a positive workplace culture.