CQC Transitional Monitoring Approach

How to prepare for the CQC virtual inspection calls

The Information video provides an overview of the new CQC Transitional Monitoring Approach (TMA).  It will help you to know what the CQC inspector will be looking for in their calls and what evidence to have at hand.  Presented by Skills for Care Locality Managers who have supported services to prepare for inspection and improve, the Information video includes recommendations and resources to help. 

The video is complemented by a new Self-check resource, Action Plan, and bite-size versions of our Good and outstanding care guide to help you to demonstrate the high standards of care you are providing.  We have also included some films showcasing outstanding care across each of the CQC’s Key Lines that were produced before the pandemic but showcases best practice.


Preparing for the CQC Transitional Monitoring Approach (TMA)

This 70-minute video is aimed at frontline managers, compliance leads and other staff supporting your service to evidence that you are meeting CQC inspections. It is split into different sections that you can skip to the relevant points.  Choose to watch it yourself or as part of a team meeting, pausing to reflect on key points and ensure that your service is prepared for when the CQC inspector calls.



The CQC focus on Safe includes Safeguarding, Risk Assessment, Safe Staffing, IPC, Medication.



The CQC focus on Effective includes managing restraint and Mental Capacity Act.



The CQC focus on Caring includes kindness and compassion, dignity and respect, emotional wellbeing, people’s views.



The CQC focus on Responsive includes reasonable adjustments, cultural / religious needs, decision making, raising complaints,  end of life care.



The CQC focus on Well-led includes supporting the service, transparency, keeping up to date, monitoring quality, learning and innovation.