Helping you deliver good and outstanding care

Our ‘Good and outstanding care’ range draws on tips and practical examples from Care Quality Commission (CQC) reports and providers, to share best practice, help you prepare for inspection and improve your service.

We have different guides to help you with different aspects of your inspection. 

 

GO guide

Good and outstanding care guide

This guide shows the key characteristics that differentiate CQC ratings and shares recommendations and best practice under each area of inspection. 

Find out more about the guide below. 

Download your free copy of the guide here. 

 

SS guide

New November 2018 – Guide to safe staffing

This guide explains what the CQC will inspect around safe staffing and will help you decide and maintain safe staffing levels, embed safe recruitment practices and ensure your staff are safe and competent.

Find out more about the guide below. 

Download your free copy of the guide here. 

 

 

If you work for a CQC regulated adult social care provider, this guide will help you prepare for your inspection and improve your service.

  • If you’re already rated good or outstanding, it will help you maintain or improve your rating.
  • If your service requires improvement, it will help you avoid some of the common mistakes and take a proactive approach to improving standards.

Some of the things you can do are simple and effective, whilst others are innovative and transformational – and they can make a real difference not only to the quality of care and support, but to your staff motivation and confidence too.

Download your free copy of the guide here

Workbook edition

You can buy a workbook edition of the guide which has activities and self-assessment checklists to assess your current performance and identify areas for improvement. When you buy the guide you’ll get exclusive access to the activities and checklists online.

Buy your copy now from our online bookshop for only £35. If you’re part of our registered manager membership, you can get a copy at a discounted rate. 

Get your workbook edition copy 

 

If you work for a CQC regulated provider, this guide will help you improve your safe staffing practice.

This is about having enough staff, who have the right values and skills, to deliver high quality care and support.

Without it, services struggle to provide people with the safe and effective care they need and deserve.

The guide explains what the CQC will inspect around safe staffing and will help you:

  • decide and maintain safe staffing levels
  • embed safe recruitment practices
  • ensure your staff are safe and competent.

Download your free copy of the guide here

 

These good and outstanding-rated services share what they do on a day-to-day basis to ensure they deliver high quality, person-centred care and support.

  • The Old Vicarage Residential Care explain how they use hands-on management, involve people who need care and support in recruitment and support their staff to achieve an outstanding rating. Read it here.
  • Welmede Housing Association explain how their recruitment and induction process supports staff, develop and refresh their skills and took a person-centred approach to keeping records to achieve their rating. Read it here