Workforce productivity and quality

We conducted an evidence review and held workshops that explored workforce productivity in adult social care.

What is workforce productivity?

Our research definition moves away from how we traditionally think about productivity in terms of outputs and inputs and focuses on the factors that at influence team’s behaviour in providing quality of care and how well a system or an organisation can take an holistic view and use its resources to achieve its goals.

The evidence from our review told us that an engaged, valued and well supported workforce, working within a positive organisational culture, has an impact on the quality of care and workforce productivity. We know that stress and burnout are tangible issues for social care and it’s never been more important to support workforce health and wellbeing.

See our evidence review

Through our research, we identified four key areas that influence productivity, displayed here as ‘pillars’ of productivity. These are interconnected pillars, all of equal importance, meaning that poor progress in one or more pillar can have a negative impact on productivity and workforce stability and the opposite effect with positive and stable progress.

It’s also important to note that a cross cutting theme of the four pillars was an organisation’s approach to the use of digital tools and its digital leadership.

Workforce productivity and quality model

The model covers the following areas:

  • things to measure
  • things to do
  • things to help
  • as well as considering the use of digital technology. 

Employers can use this model to increase productivity, improve quality and support and it aligns closely with the Care Quality Commission’s well-led key line of enquiry, as well as being relevant for non-regulated services too.

Commissioners and local authority quality assurance leads can use the model to work together with providers to increase productivity and quality with commissioned services and influence workforce planning and market shaping.

The model was created following research with the sector and with support from a national steering group of providers and members from the Local Government Association.

Download the model

Download the self assessment tool

We have developed a self-assessment tool, action plan and review templates using an ‘Analyse, Plan, Do, Review’ model against a series of statements to help you to measure and analyse how effective your organisation is against each of the four pillars of productivity. 

You may also find our ‘Guide to improvement’ useful as it explains how to identify, plan and implement improvement across your service. It draws on ‘good’ and outstanding’ practice to help your service to, not only meet CQC expectations, but exceed them.

It includes checklists and examples to help you to identify what your service needs to improve, and to develop an action plan to implement the required changes.