Workforce capacity planning

A woman on the telephone sat in front of a computer

Workforce capacity planning is the process of determining and planning your workforce to ensure that you have the right mix and numbers of staff, with the right skills and knowledge, to meet demand, now and in the future.

Workforce capacity planning model

Our ‘Workforce capacity planning model’ can help you to think through workforce capacity issues when implementing care and support reform.

How can you use it?

It has questions and prompts to analyse workforce capacity and identify capacity issues, and includes prompts, tips and resources to help you to apply each part of the model and make informed decisions throughout the workforce transformation process. This can help you to ensure that resources are used in the best way to achieve better outcomes for people who need care and support, carers and families. Thurrock Council has allowed us to share a copy of their workforce capacity plan to help others to develop theirs.

The activities can be undertaken in whichever order seems most effective to you, but it’s important to consider each activity as part of the workforce capacity planning process.

Access the model

Please click on any of the outer hexagonal sections of the model below to access this information. You can also download a PDF version of the model here.

Please note, we’re currently reviewing and updating the model, so some of the ‘Resources to help’ are out of date. Sign up to our enews to keep up-to-date.

PDF version of the workforce capacity planning model 


Image Map Identify current workers activity, jobs and roles Identify new activities, jobs and roles Examine local information Explore impact on care and support outcomes Identify future workforce capacity Implement workforce redesign - monitor and review progress


The model was developed in partnership with local employers, the Association of Directors of Adult Social Services (ADASS), Centre for Workforce Intelligence, The College of Social Work, Local Government Association (LGA) and Social Care Institute for Excellence (SCIE).


In July 2014 we ran a survey for local authorities in England that had used the model. The survey covered:

  • how they had used the model
  • their views on its content, ease of use and helpfulness
  • what they had learned during the process and whether they intended to use the model in the future
  • any changes they would like to recommend to the model
  • the likely workforce implications of the Care Act.

Workforce capacity planning model survey executive summary

Workforce capacity planning model survey report