Everyone should have an equal opportunity to access high quality care and support to meet their individual needs and people should not be disadvantaged due to their background, culture or community.
Workers need to be sensitive to people's needs and have the confidence to discuss individuals' differences to find out how they can best offer care and support.
CQC say there is growing evidence that equality and human rights for people using services and staff needs to play a central role in improving the quality of care. Equally outstanding: Equality and human rights - good practice resource explores how care providers can put equality and human rights at the heart of improvement work.
Our resources help to develop awareness of the standards on equality and diversity to allow you and your team develop an inclusive and confident approach to diversity.
What skills and knowledge to staff need
Are your workers confident in having conversations about ability and disability; cultural identity and customs; sexual orientation or gender identity; religion or faith; and relationships and support? Would they feel awkward or be afraid of saying the wrong thing or causing offence?
Do they understand how people's background, culture and community can influence their past experiences, future aspirations, relationships and their care and support needs, as well as potentially their expectations, or reservations, about accessing care and support?
Standard 4 of the Care Certificate, the standards for new staff in health and social care roles, focuses on equality and diversity.
We have practical resources and workbooks to help you to implement the Care Certificate as part of induction.
Find out more about the Care Certificate here.
Learning resource 1: ‘Confident with difference’
The aim of the ‘Confident with difference’ resource is to allow you and your team to consider how well you currently embrace diversity and what you could do to improve. It consists of five short films with supporting activities; four are for managers and leaders to use with their teams and one film aimed specifically at managers and organisation leaders. CQC recognise that leadership is vital to help to establish an inclusive service and improve equality. If you're required to complete a Provider Information Return (PIR) CQC will want to know how your service has supported the needs of people with protected characteristics and these films will help you consider this. Each film is around 3-4 minutes long and is accompanied by a series of questions about workers’ own practices and the practices of their organisation.
The films cover the following topics:
- Film 1: What does being ‘confident with difference’ mean?
- Film 2: Sexual orientation and gender identity
- Film 3: Engaging with your community
- Film 4: Beyond the label
- Film 5: Leadership
I'm really passionate about the work Skills for Care has been doing around being confident with difference. It’s a challenge to us all to ensure that we can focus on the individuals that we work with and begin to learn about the experiences that have made them who they are today. This resource won’t immediately break down the barriers of engaging with those of us from various communities, including LGBTQI, BAME or Faith groups. It will however help us to become confident with the differences that many people engaging with our services have and help us to understand and celebrate these differences, making our service offer and our organisations all the richer for it.
Mark Rounding, CEO, Age UK Bradford
Learning resource 2: Safe to be me
Safe to be me produced by Age UK in partnership with
Opening Doors London, helps managers and workers understand how to support older people who are lesbian, gay, bisexual or transgender (LGBT) and helps training providers ensure courses include discussions and scenarios relating to the needs of people who are LGBT.
Learning resource 3: Manor Community
Manor Community have developed a flexible learning resource to help providers supporting people of working age to improve LGBT+ inclusivity for staff members and people accessing care and support.
Diversity in workplace reports and standards
Just like people accessing care and support, people working in the sector will also come from diverse backgrounds, cultures and communities. You can access reports and briefings that include information on the diversity of the adult social care workforce here.
We couldn’t collate these reports without the vital information adult social care employers input into the Adult Social Care-Workforce Data Set (ASC-WDS).
You might have seen reports and information about WRES, the NHS's Workforce Race Equality Standard. We’re working with the Care Providers Alliance to undertake similar work to explore disadvantages faced by the black and minority ethnic (BME) social care workforce with discussions about actions the sector needs to take to reduce identified inequalities.
If you’re in a social care leadership role and from a black, Asian or minority ethnic background, you could benefit from the Moving Up BAME leaders programme. The course is particularly relevant for service managers, registered managers, heads of service and operational managers. Find out more about this programme.
If you're looking to recruit a more diverse workforce take a look at our attract more people section including guidance on how you can attract people from under-represented groups.
Finding high quality learning and development
We can help you choose the right learning and the right provider for you.
Our ‘Guide to developing your staff’ can help you plan, select and evaluate the right learning for your staff and service.
We can also help you to find high quality learning providers. Skills for Care Endorsement finds and badges learning providers who we see as the best. Our endorsed providers deliver high quality learning and development to the social care sector.
Search for endorsed providers in our online directory.
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