Skills for Care

Creating a positive place to work helps the workforce feel valued, engaged and want to continue working in your organisation.

Workplace culture is made up of your organisation's leadership, values, traditions and beliefs, and the behaviours and attitudes of the people in it. It offers a sense of shared identity and influences what people think or do. Establish or develop your workplace culture using our 'Culture Toolkit'.

Positive people performance management impacts the quality of care that your service provides, and the way people feel about their job. It’s a key opportunity to motivate, support and encourage hardworking staff.

Study: Adult social care in the North West

PDF - 2.9 MB
This study looks at what motivates employees to work in adult social care and what influences them to stay in or leave their organisations. 


Open communication

It’s important to have regular open and honest two-way communication to establish trust and form strong working relationships.

Giving and receiving feedback in a constructive and responsive way goes a long way to making staff feel they are understood and appreciated. 

Valuable conversations: conversations that count seminar

Learn more about how to have open and constructive conversations at work in our 'Valuable conversations seminar'.


Rewards and recognition

Rewarding and recognising employees for their hard work is part of the culture that CQC rated Good and Outstanding organisations often do well.

Incentives such as salary sacrifice schemes, health and wellbeing initiatives, wellbeing packages, discount schemes, childcare vouchers or refer-a-friend schemes can all raise moral amongst staff.

Flexible working allows staff to manage their personal and family commitments and provide them with more control over their working patterns, improving morale and contributing to staff retention. Involve employees in forming developing working patterns and rotas to make them feel valued and consulted with.


Employer suggestions to put in place

  • personalised ‘thank yous’ or gift vouchers
  • ‘employee of the week’ or ‘month’ award
  • enter national awards such as ‘Investors in People’
  • take part in the Skills for Care 'Accolades awards' categories
  • social gathering to celebrate successes – e.g. positive CQC ratings
  • highlight successes in an internal newsletter/staff bulletin
  • develop a rewards strategy - the NHS Employers reward strategy toolkit includes initiatives you could take


Taking care of your employees' wellbeing helps staff to maintain a good work/life balance and protect them against mental and physical ill-health. Access our wellbeing tools and resources.