Here are four short films from providers delivering good and outstanding rated care. These organisations share what they do on a day-to-day basis to ensure they deliver high quality person-centred care.
Two of the organisations who supported the development of the 'Good and outstanding care guide' provide valuable insight into how they deliver high standards of care in their services.
The Old Vicarage Residential Care
This organisation located in Leigh in Dorset explains how hands on management, the involvement of people who need care and support in the recruitment process and staff support have all contributed to their outstanding rating. They reflect on the pride that exceeding the CQC standards has resulted in and recommend steps for other services to take.
Welmede Housing Association
This organisation explains how their recruitment process and induction programmes supports staff, how existing skills and capabilities are refreshed and how they overhauled records to meet the needs of people who use the service. In preparing all for CQC, the service used effective communications and mock inspections leading to a range of good and outstanding ratings being achieved.