Recommendations for CQC providers guide

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Learn more about workforce development and how you can use it to meet CQC standards

Our Recommendations for CQC Providers guide helps regulated services to meet the CQC Fundamental Standards of Quality and Safety

Care organisations are expected to deliver a safe, effective, responsive, well-led and caring service, so our guide supports this. It is split into a number of sections, for ease of use:

How this guide can help you

If you’re new to care, as an owner, manager or supervisor, this guide can help you to learn more about workforce development and how you can use it to meet the Fundamental Standards. To get the most from the guide, you should read each section.

If you’re more experienced and part of a long established care organisation, you can use the guide to update your knowledge or learn about new tools available. You can do this by selecting the relevant sections to suit your current needs.

Regular updates to the guide

The guide will be regularly updated to reflect ongoing changes to workforce development and tools that can support you.  We recommend that you always use the online version rather than print this guide to ensure you are always referring to the latest version.

Section 1: Introduction

Here you’ll find out more about the guide and how you can use it, even if you or your organisation is not regulated by the CQC.  Also highlighted are any changes that future versions of this guide will include.

Section 2: Leadership and Management

The right people leading and managing an organisation are crucial for its success and effectiveness. If CQC standards are not met, directors and registered managers are responsible. If a new business cannot show how they will meet the regulations then the CQC will refuse its application.

This section includes information on recruiting the right managers and leaders, registered manager qualifications, registered manager and leadership programmes including Well-led and Moving Up, manager induction standards and creating the right culture.

Section 3: Recruitment and Retention

Safe recruitment practices are essential. There is a high turnover of care workers, sometimes as a result of poor recruitment practices. Use this section to find out how to strengthen your recruitment and retention processes, to recruit people with the right values and assess whether they have the core skills expected.  The new Workforce Planning and Development tool enables your service to assess its current position and select resources to support improvements, where needed.

Section 4: Induction, Learning and Development

An effective induction programme is important to help build a strong relationship with your workforce. It can help them to understand what is expected of them, the standards they need to meet and how they will be developed in their role. Use this section to learn about the expectations about the national induction standard including the Care Certificate, effective ways to deliver training, how to choose learning providers, responsibilities around assessing competence, refresher training, employing 16-18 year olds and the use of recruitment agencies.

Section 5: Qualifications and Apprenticeships

The development of your workers should not stop after their induction. Continuing professional development is important to build new skills and competences. This will help your workforce to respond to the changing needs of people who need care and support. Use this section to keep updated about the changes to qualifications and apprenticeships and learn about adult social care qualifications, from entry-level to diplomas, awards, certificates and apprenticeship programmes; and how our qualification funding can also help. 

Section 6: Improvement, Innovation and Continued Success

Knowing how your organisation compares with others is important for future growth and for improving the standards of care being provided. It’s also helpful to learn from the experiences of others so you can see what has worked well for them and to be aware of things that have proved challenging in the past. Use this section to learn about innovative ways of working, the benefits of using the National Minimum Data Set for Social Care, The Social Care Commitment, Learn from Others, our bespoke consultancy support and over the longer-term, ways of providing better care.