Section 1: Introduction
Here you’ll find out more about the guide and how you can use it, even if you or your organisation is not regulated by the CQC. Also highlighted are any changes that future versions of this guide will include.
Section 2: Leadership and Management
The right people leading and managing an organisation are crucial for its success and effectiveness. If CQC standards are not met, directors and registered managers are responsible. If a new business cannot show how they will meet the regulations then the CQC will refuse its application.
This section includes information on recruiting the right managers and leaders, registered manager qualifications, registered manager and leadership programmes including Well-led and Moving Up, manager induction standards and creating the right culture.
Section 3: Recruitment and Retention
Safe recruitment practices are essential. There is a high turnover of care workers, sometimes as a result of poor recruitment practices. Use this section to find out how to strengthen your recruitment and retention processes, to recruit people with the right values and assess whether they have the core skills expected. The new Workforce Planning and Development tool enables your service to assess its current position and select resources to support improvements, where needed.
Section 4: Induction, Learning and Development
An effective induction programme is important to help build a strong relationship with your workforce. It can help them to understand what is expected of them, the standards they need to meet and how they will be developed in their role. Use this section to learn about the expectations about the national induction standard including the Care Certificate, effective ways to deliver training, how to choose learning providers, responsibilities around assessing competence, refresher training, employing 16-18 year olds and the use of recruitment agencies.
Section 5: Qualifications and Apprenticeships
The development of your workers should not stop after their induction. Continuing professional development is important to build new skills and competences. This will help your workforce to respond to the changing needs of people who need care and support. Use this section to keep updated about the changes to qualifications and apprenticeships and learn about adult social care qualifications, from entry-level to diplomas, awards, certificates and apprenticeship programmes; and how our qualification funding can also help.
Section 6: Improvement, Innovation and Continued Success
Knowing how your organisation compares with others is important for future growth and for improving the standards of care being provided. It’s also helpful to learn from the experiences of others so you can see what has worked well for them and to be aware of things that have proved challenging in the past. Use this section to learn about innovative ways of working, the benefits of using the National Minimum Data Set for Social Care, The Social Care Commitment, Learn from Others, our bespoke consultancy support and over the longer-term, ways of providing better care.