Administration and office roles imageYou’ll carry out office tasks to support the organisation in a range of areas.

Administration and office staff could work in lots of different settings including a day centre, hospice, care home, advice centre or in the community. 

Role overview:

  • dealing with telephone and email enquiries
  • doing reception duties such as welcoming visitors or showing customers around
  • helping people who need care and support to find the right care services for them
  • managing the diary of management staff
  • arranging and supporting meetings including preparing agendas and writing minutes.

Skills and experience

You'll need to be able to evidence good English and maths skills, as well as the key values and behaviours to work in social care.


You could progress into a more senior administration role, or branch out into another support role.

You might also want to move into a direct care role such or progress into a social care leadership role. You could do a qualification whilst working, which your employer might be able to fund for you.  


Case studies

  • Melissa Hall
    Melissa has HR responsibilities at care agency CareBIG, and is responsible for recruiting and selecting carers for the agency.
  • Sales and marketing manager- Mike Allistone
    Mark works as a sales and marketing manager and is responsible for promoting seven care services in the organisation.
  • Office manager- Julie Allen
    Julie works as an office manager and has a varied role including training, supervision, interviewing and writing care plans.

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