Deputy manager or team manager
You’ll lead and manage the care team, helping them to deliver high standards across the organisation. You’ll also play an important role in supporting the manager of the service.
Deputy managers and / or team leaders are an important position within any social care setting including care homes, supported living flats, in the community, or local authorities.
Your role might include:
- supporting your manager to run your workplace, including covering in their absence and ensuring standards of care are maintained
- ensuring that the service safely plans staffing levels and complies with legislation and regulatory requirements
- undertake care assessments of people needing care and support, as well as working closely with healthcare professionals and others
- helping the service to recruit and develop new care workers, supporting, supervising and performance managing them
What skills do I need?
Everyone working in social care needs English, number, digital and employability skills including team work and problem-solving skills.
There are also some specific skills needed to work in this role. These include:
- supervisory and team leading skills
- effective communication skills
- performance management
- self-motivation and resilience
- understand regulatory requirements
What experience and qualifications do I need?
You’ll ideally need to have experience and qualifications before progressing into a Deputy manager or Team manager role. Experiencing of directly delivering care can be highly beneficial in understanding the needs of your team.
We would recommend that you have completed Level 2 or Level 3 Adult Care qualifications or Apprenticeship Standards before progressing into management roles.
The Lead to succeed learning programme can also be beneficial to help prepare you for the role and understanding key areas of adult social care management.
How do I get started?
If you’re interested in working as a deputy manager or assistant manager, we recommend joining a care service at a more junior position and working towards these roles. Existing experience is important and understanding of health and social care can really help as you progress into more senior positions.
If you have experience already, you could look online or in your local newspaper to find vacancies, or you might want to contact local care providers to ask them directly.
If you’re currently working in social care, speak to your employer about opportunities to progress into deputy or team leader roles.
If you’re a graduate you could apply for the social care Graduate Management Programme.
How can I progress?
When you start in any your role you should do an induction which will help you to learn, helping you be prepared for the tasks you need to undertaken and understand the policies and procedures of the care service.
Whilst deputy managers and team leaders do not always require a formal qualification, Skills for Care recommends that employers provide you with the opportunity to learn managerial skills.
Our Developing new managers and deputies guide explains what Skills for Care recommends to care services to develop these important roles. If you are applying for a deputy manager or team leader position, you should discuss what training and development will be offered to know you will get good support.
You might also choose to specialise in one particular area of care such as end of life or autism care, and you could become a trainer or assessor in that area. Read more on the Job roles in social care page.