Housekeeper or domestic worker

Housekeeping imageYou’ll ensure that the environment in a residential home or sheltered housing is safe, tidy and clean.

Your role might include:

  • ensuring the environment is welcoming and comfortable for residents
  • making beds and doing laundry
  • keeping records of housekeeping stocks and ordering supplied
  • general upkeep or communal areas and bedrooms. 


Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. What core skills do I need to work in social care outlines some of the skills you need and has short activities to help you think about transferable skills from your previous experiences.

There are also some specific skills needed to work in this role. These include:

  • some awareness of the issues faced by people who need care and support
  • some knowledge of health and safety in the workplace
  • good attention to detail
  • being able to cope under pressure or in an emergency
  • organisational skills. 

You don’t necessarily need any qualifications to become a housekeeper but it might be useful to have some previous experience in a similar role, or in a social care and health setting.

It’s also really important that you have the right values and behaviours to work in social care.

If you’re interested in working as a housekeeper, there’s lots of advice about finding a role on the Starting your career page. You could look online or in your local newspaper to find vacancies, or you might want to contact local care providers to ask them directly.

You could also apply to do an apprenticeship as a housekeeper. You can find out more about hospitality apprenticeships from the National Apprenticeship Service, including a link to live vacancies. 


When you start in your role you should do an induction which includes training necessary for your role such as health and safety, fire safety and Control of Substances Hazardous to Health (COSHH) training. You might also receive specific social care training such as autism awareness, communication skills or working with people with dementia.

When in your role you could do a vocational qualification to help you progress into supervisory roles such as a Diploma in Housekeeping or a HNC’s and SVW qualifications in hospitality or hospitality and supervision.

Or you could do a continuing professional development qualification such as a Certificate in Household Management.

Your employer might pay for you to do these qualifications (they could apply for the Workforce Development Fund to help), or you could apply for an Advanced Learner Loan to pay for them yourself.

There may be opportunities to progress into more senior housekeeping roles or you might choose to go into other social care roles such as a care worker, senior care worker, rehabilitation worker or a personal assistant. Read more on the Job roles in social care page.