Contact us

Skills for Care is focused on adult social care in England. We hope our website gives you what you need to know but if you require any additional support, please contact us.

We aim to provide a service that always meets our customer charter.

Below is a list of our specialist teams. Please click on the ‘more about this service’ link to see the types of enquires they deal with before contacting. This will help us respond to you as quickly as possible.

The Social Care Commitment

More about this service

T. 0845 300 9505
E. tsccsupport@skillsforcare.org.uk

Apprenticeship certification

More about this service

T. 0113 241 0967
E. appcerts@skillsforcare.org.uk

I Care... Ambassadors

More about this service

T. 0113 241 0959
E. icare@skillsforcare.org.uk

Leeds office reception

More about this service

T. 0113 245 1716
E. corporateresources@skillsforcare.org.uk

London office reception

More about this service

T. 020 7383 8910
E. reception.london@skillsforcare.org.uk

Area teams

We have area teams across England who can help you get the best out of our resources. 

 

Our head office is in Leeds and we also have an office in London.

How to find us in Leeds

Skills for Care
West Gate
6 Grace Street
Leeds
LS1 2RP

 

How to find us in London

Skills for Care
Lynton House
7-12 Tavistock Square
London
WC1H 9LT

 

We advise on induction requirements and what qualifications can help you develop your staff. We also help with funding to cover some of the costs of qualifications.

Please note - we do not deliver training or directly fund training companies.

We promote products and services that help care organisations with workforce issues, from recruiting and keeping workers to information about new ways of working.

If you’re looking to work in care, we promote the best routes into the sector. We don’t recruit on behalf of other care organisations or directly arrange Apprenticeships.

To learn more about Skills for Care and how we can help you, visit the about us page, email information.team@skillsforcare.org.uk or call 0113 241 1275. We are open Monday to Friday, 9am to 5pm.

Our main enquiries

The majority of enquiries we receive can be answered by referring to the resources on our website.

  • Care Certificate: For CQC regulated providers, this is the new minimum standards that should be covered as part of induction training of new care workers. All information and materials are available on our dedicated Care Certificate webpage.
  • Care Act: The Care Act was introduced in April 2015. We’ve developed free materials to help local authorities and other care organisations to plan for the changes that are needed and provide training around these.
  • Funding: For care organisations, it may be possible to reclaim a contribution towards the cost of formal Qualification and Credit Framework (QCF) qualifications via our Workforce Development Fund.
    For people who employ their own personal care and support, our individual employer funding can be considered. 
  • Assessed and Supported Year in Employment (ASYE): We provide information about this process for Newly Qualified Social Workers working in adults and children and family services. All employers involved in the ASYE process are strongly advised to sign up for our social work briefing.
  • Career in social care: Our Think Care Careers website provides information on the different roles and routes into care work. We cannot find individuals places to work. However, those interested in doing an Apprenticeship can read about this and see what the National Apprenticeship Service are currently advertising.
  • Employing your own care and support: We’ve produced free resources to help those individuals who choose to directly employ care personal assistants to support their needs. These include information on the training and developing their carers may benefit from.
  • National Minimum Data Set for Social Care (NMDS-SC): You can access the system and learn more about the benefits of using NMDS-SC on our website. Any issues relating to logging into the system should be directed to nmds-support@skillsforcare.org.uk.
  • Healthcare: We support adult social care organisations, including residential care homes, domiciliary care, community based organisations, user-led organisations etc. We cannot advise on healthcare so GP surgeries, dental practices and hospitals should refer to the Skills for Health for advice.
  • Children social care: We focus largely on adult social care and cannot currently advise around qualifications, inductions, carers, social work or other matters relating to children social care. We have a limited involvement in the publishing and certification of children Apprenticeships. For all other matters, we would recommend those interested in children social care to contact the Department of Education.
  • Regulation: We don’t regulate care organisations.  If you wish to contact the regulator, please refer your enquiry to the Care Quality Commission (CQC). They can advise on their essential standards, inspection processes, registration process for providers / registered managers and concerns that you may have with a regulated care organisation.

For media enquiries please contact our Media and Public Affairs Manager, Paul Clarke on 0113 241 1297 or email paul.clarke@skillsforcare.org.uk.

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It’s our aim to give the best possible service in all areas of our work.

To help us to do this we’d like to hear your thoughts on our work – where we’re helping as well as where we can do things better.

When we get something wrong, we need to know so that we can put it right. 

Contact us at by email at feedback@skillsforcare.org.uk or phone 0113 245 1716.

 

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