Managing people

A young female social care worker holds a resource

The way you recruit, lead and manage staff impacts quality of care that people receive.

Your staff are the most valuable part of your organisation and our practical resources were written to help you get the best from them. They will also help you deal with problems when they come up. 

We have a variety of online tools that you can use to help you as a manager, including our People Performance Management Toolkit and the National Minimum Data Set for Social Care (NMDS-SC).


People performance management toolkit

Manage the performance of your staff effectively. This toolkits helps you to review and address: 

  • staff performance (poor, good and excellent)
  • objective setting
  • poor timekeeping
  • errors in work

The Care Certificate

As a registered manager you are responsible for ensuring that any workers new to the sector have the competence and knowledge to obtain the Care Certificate. We’ve developed a range of resources to support you to use and implement the Care Certificate as well as specific information for assessors or those arranging assessment, in our resource The Care Certificate framework.

Registered managers handbook

This 90 page handbook contains eleven sections that can be used on their own, covering subjects like values, information quality, health and wellbeing, and regulation and inspection.

Members of the National Skills Academy receive this in hardcopy when they join.

Workforce planning

Workforce planning is essential for managers in order to provide high quality care and support. A good workforce plan will bring the right staff with the right knowledge, skills and values to your organisation. Our Practical approaches to workforce planning guide and workbook offer a clear way for organisations to develop a workforce plan.

Our workforce planning and development tool will help you as a manager to analyse and reflect on your current approach to planning and developing your existing and future workforce. Through personalised reports against a series of 9 topics, you will be able to understand what works well in your organisation, identify the gaps and priority areas for future development. 

Nominated as responsible

If you are a nominated individual, Skills for Care have grouped the resources most relevant to you on our dedicated webpage. This means you can always go straight to the information you need.  

Culture toolkit

Use the activity sheets and good practice examples in our Culture toolkit to embed a positive workplace culture in your organisation. An inclusive and empowering culture is hugely important.

Leadership Qualities Framework

Use the Leadership Qualities Framework to see at a glance what good leadership looks like for people at different levels in your organisation.

Finding and keeping workers

Recruiting new staff can be expensive and time consuming. Finding and keeping workers will help you attract more people, take on the right people, increase skills and keep your staff.

LQF 360° assessment tool

Our 360° assessment tool is designed to help managers identify their leadership strengths and development needs and is mapped to the Leadership Qualities Framework (LQF).

You start by identifying where you think you perform well as a manager and where you think there is room for improvement. You then send the questionnaire to your employees, who answer the same questions about you anonymously.

You’ll receive a report providing insights into how your leadership behaviour is perceived by those around you. This allows you to better understand how your leadership style is affecting others and identify where you may need to develop. 

If you are interested in using our 360° assessment tool, please email

Good managers are committed to working with others and embedding best practice. We’re building networks of registered managers across England, because we believe that there is strength in numbers. The network approach is about providing information, increasing confidence, sharing skills and gaining access to peer support, in a ‘safe-space’ for managers.

Networks are led by registered managers themselves, so the topics discussed at meetings are always relevant to those attending. There are already over 130 networks across the country and we're working with registered managers to create new ones.

Attendees told me this was just what they had been needing, that it was the best meeting they had been to for a long time. Participants were clear right from the start that they wanted to share information and experiences between meetings, via Facebook and Twitter. Network co-ordinator

To find a network in your area please see our registered managers network directory, or contact your Skills for Care locality manager.

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