What they do
The CQC is the independent regulator of health and adult social care in England. Currently 64% of care service providers in England are registered with the CQC. This includes:
- care home services with nursing
- care home services without nursing
- specialist college services
- domiciliary care services
- extra care housing services
- shared lives
- supported living services
- hospice services
- hospice services at home.
Most providers require a Registered Manager who is responsible for the quality of care that is provided by the service. Only the CQC can decide who is appropriate to be a Registered Manager but Skills for Care resources explain what qualifications are usually accepted.
The CQC products a range of guidance and their provider handbooks explain more about how they regulate, inspect and rate adult social care services. Their Provider Guides are aimed at different types of services and can be accessed from the CQC website here.
Registering with CQC
If you’re setting up a new care organisation in England or changing an existing service you need to contact the CQC to see if your service has to be registered. You can do this via the Care Quality Commission website or Helpline 03000 616161.
Services in England cannot start delivering regulated care services until CQC approval has been granted, a process that can take a number of weeks, sometimes months to achieve. If you do not have to register with the CQC it is still considered good practice to meet their regulations.
If you’re based in other parts of the UK, you may wish to contact The Care Council for Wales, The Scottish Social Services Council and the Northern Ireland Social Care Council.
The Whistleblowing Helpline’s publication Raising Concerns at Work: Whistleblowing Guidance for Workers and Employers in Health and Social Care includes information about:
- the importance of whistleblowing as an early warning system of problems
- an outline of whistleblowing legislation (the Public Interest Disclosure Act 1998)
- a flowchart of the whistleblowing process
- top tips for workers who wish to raise concerns, and sources of advice and support for them
- top tips for operational managers to respond positively when staff raise concerns
- case studies of good practice, frequently asked questions, and further information and links.
To download the guidance click here.