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Paula - Registered Manager

Learn from Paula's inspiring personal journey and gain insights into exploring your own care options. Find the support and guidance you need to make informed decisions.

Michelle - Clinical Governance Lead

Michelle's career path hasn't been a traditional one. Find out how she got to where she is today, proving that there are no limits to a career in health and social care.

Donna - Registered Nursing Associate

Learn from Donnas inspiring personal journey and gain insights into exploring your own care options. Find the support and guidance you need to make informed decisions.

Guide to improvement

This 'Guide to improvement' helps adult social care employers to identify, plan and implement improvements across their service. It draws on 'good' and outstanding' practice to help your service to, not only meet CQC expectations but exceed them. It includes checklists and examples to help you to identify what your service needs to improve, and to develop an action plan to implement the required changes.

The PA workforce in social care and health

This report outlines findings from a recent study which set out to establish a picture of personal assistants (PAs) working across social care and health in England. It looks specifically at the supply and recruitment of PAs, models of PA employment and consistency between social care and health.

PAs continuing to support people during a hospital admission

When personal assistants (PAs) continue to support their employer during a hospital admission, this can have lots of benefits for the individual. This guide outlines the benefits and shares learning and top tips about what works well, to help individual employers, local authorities and Clinical Commissioning Groups (CCGs) to work together to put the right processes in place to make it happen.

6 - Leading a person-centred service

This standard relates to providing person-centred support which brings about positive outcomes for people who need care and support.

A Workforce Strategy for Adult Social Care in England

Discover England's first-ever Workforce Strategy for Adult Social Care, led by Skills for Care—ensuring the sector has the right people, skills, and support to deliver high-quality care.

Workforce-Strategy-for-Adult-Social-Care-in-England-July-2025

The workforce strategy for adult social care in England. Published July 2024, refreshed July 2025.

2015 Care Certificate standards

This page refers to the 2015 care certificate standards and supporting resources - please note that this has now been replaced with the 2025 care certificate standards and so this should only be referenced to support the transition to the new standards.