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The care exchange

The Skills for Care podcast series 'The care exchange' celebrates the role of managers in social care.

Hear from other managers in social care and provide a place where managers can listen to other managers and pick up some good ideas to support you in your own role.

'The care exchange' is back for a second series. Once again it will be hosted by Skills for Care locality managers Pia Rathje-Burton and Ali Rusbridge.

If you missed the first series of 'The care exchange' or want to catch up on any episodes, tune in to The care exchange - Series one.

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Episode 1: Springing out of bed in the morning

Guest Kate Terroni, CQC Chief Inspector for Adult Social Care, talks about her sleepless nights before her first CQC inspection. She discusses how leadership is a privilege, how happy workers equal high-quality care and the importance of keeping well. Kate also discusses coproduction and it's importance.

 

Episode 2: The snow globe effect

Martyn Dawes, registered manager and author, talks about how we all have a tendency to overthink things. He believes that for managers in stressful situations it’s important to stop, step back and create time to reset, to avoid thoughts becoming overwhelming and wait for the answers to come. He stresses the importance of making the right decisions against making the easy decisions.    

 

Episode 3: Fly with wings

Our guest Mark Topps was a registered manager for 6 years, he reflects on his learnings during that time including the importance of sharing, making the role what you want it to be and having a good work-life balance. Mark discusses the importance of standing up for what you believe and challenging things you don’t agree with. He also shares his top tips for using social media to network, find support and latest guidance.  

 

Episode 4: I’m handy with a drill  

In our latest podcast, we speak to Becky Coles who in 2020 became the youngest CQC registered manager of a newly built respite service. Becky talks to us about what it’s like to build a brand-new facility (hard hat included!), build up a team which feels like a family and develop local connections. Becky shares her career journey, from work experience aged 15 through a range of roles via apprenticeships, to becoming a registered manager.

 

Episode 5 – Sleep at night

In a specially extended podcast, we’re joined by Sanjay Dhrona who is the Managing Director of The Close, an award-winning care home in Oxfordshire. We find out the steps he took to change the CQC rating from Inadequate to Outstanding in five years. Sanjay talks about how he made changes to culture, management structures and his ‘win’ folder. Sanjay also discusses how to develop innovative practices, the importance of training staff on LGBTQ+ and why he has become involved with the Outstanding Society.

 

Episode 6: I’m a dictate obsessive

Joined by Ruth French the Operations Director for Stow Healthcare, an organisation that specialises in turning failed services around to become Outstanding services. Ruth talks about the importance of recognising that everyone is human and that we all make mistakes. She shares her tips on colour-coded improvement plans, time-saving dictation, and golden gems. She also discusses why it’s so important to stand up and have your voice heard by telling your story and giving positive messages about social care in the media. Ruth believes that we need to say ‘Watch me, not why me.’

 

Episode 7: I don’t want to be just another suit

We are joined by Jay Harper who talks about his role as an area manager. He compares it to his previous role as a registered manager and admits that he is still a support worker at heart. Jay explains that ‘it’s not about me’ and proudly uses the word passionate in describing what he does to support people with learning disabilities. Jay stresses the importance of a person-centred approach, being in the moment to ‘be there and feel it’ and to never under-estimate how being reflective can make you effective as well as the importance of developing yourself.