Building digital confidence at Be Caring

We hear from care provider, Be Caring about how the built digital confidence for their teams through training and support.

Digital transformation in adult social care is more than just introducing new systems, it’s about empowering staff to feel confident, supported, and capable in using technology to enhance care. At Be Caring, this journey has been shaped by a thoughtful and inclusive approach that prioritises hands-on training, peer support, and continuous learning.

A supportive start

Transitioning from paper-based systems to digital platforms can be daunting, especially for those with limited digital experience. Be Caring recognised this and ensured the rollout of new technology was gradual and supportive. Staff were invited into the office for dedicated training sessions, where they received step-by-step guidance and time to adjust.

Training was tailored to individual needs, combining classroom sessions, eLearning, and one-to-one coaching. This blended approach accommodated different learning styles and levels of digital familiarity. Tools like voice-to-text functionality helped overcome language barriers, making digital systems more accessible to all.

Building confidence through practice

Confidence grows with experience. Be Caring introduced practical exercises, allowing carers to practise using digital tools before they went live. Shadowing opportunities and ongoing support from team leaders helped reinforce learning and reduce anxiety.

Digital Champions within teams provided peer-to-peer support, answering questions and sharing best practices. This model fostered a culture of shared learning and normalised the use of technology in everyday care.

Communication and continuous learning

Clear communication was key to maintaining engagement. Daily messages and thematic campaigns were sent directly to carers’ electronic devices, reinforcing training and sharing updates. Regular refresher sessions and digital knowledge assessments helped identify gaps and tailor ongoing support.

Office staff also received phased training on scheduling and care planning systems, ensuring they could act as internal champions during rollout. Importantly, support didn’t end after initial training, team leaders accompanied carers on early visits, and help remained readily available.

Changing attitudes, enhancing care

Over time, digital systems became embedded in daily practice. Staff who were initially hesitant grew in confidence, recognising the benefits of digital tools in improving care delivery, communication, and safety.

Be Caring’s approach shows that with the right support, digital transformation can be inclusive, empowering, and effective. It’s not just about technology, it’s about people.

Recommendations for adult social care providers

• Tailor training to individual needs: Use blended learning approaches and offer one-to-one support to build confidence across all levels of digital experience.
• Foster peer support: Identify Digital Champions and encourage a culture of shared learning to normalise technology use.
• Ensure ongoing support: Provide refresher training, practical exercises, and accessible communication tools to maintain engagement and confidence.

Explore more practical approaches to learning and development with our Practical Approaches Toolkits.

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