Radfield Home Care wins ‘Best response to the coronavirus pandemic’ at Home Care Awards 2022
27 May 2022
3 min read
Radfield Home Care took home a win and two high commendations at the 2022 Home Care Awards in April, including ‘Best response to the coronavirus pandemic’.
The Radfield Home Care network was recognised with high commendation as the ‘Best home care group or franchise network”, and the Radfield Home Care Stamford, Peterborough, and Rutland office was similarly recognised with a high commendation as the ‘Best start-up home care service or new franchisee'. Though, the biggest winner in the Radfield network was for Radfield Home Care Wakefield and Dewsbury, which was the overall winner in the “Response to the coronavirus pandemic’ category.
Dr Hannah MacKechnie, director and co-founder of Radfield Home Care said:
We wouldn’t be here without the hundreds of phenomenal care professionals in our network who go out in their communities to actively help people lead fulfilling lives; so I would like to start by thanking each and every one of them.
Winning the ‘Response to the coronavirus pandemic’ category is a testament to their fantastic work in the most challenging of circumstances.
I would also like to thank our diligent network of franchise partners for their commitment to providing exceptional care, and the Home Care Awards too, for recognising our dedication to being the home care provider of choice.
When COVID-19 hit the UK, Radfield Home Care had to put measures in place to protect clients and staff while complying with Government guidance. There was a rapid amount of changing information provided, which had to be responded to and put in place, alongside supporting staff teams and clients to remain safe and connected.
At Radfield Home Care Wakefield and Dewsbury, Jackie and her team introduced a number of measures to ensure their dedicated care team were fully-trained, supported, and recognised for their hard work and dedication through regular team celebrations and online events.
The care staff were paid annual bonuses, sent regular thank you cards, and were each provided with a ‘carer survival kit’ during the second lockdown. The office also provided free healthcare and mental health support to their team to ensure they looked after their health and wellbeing.
Along with supporting their care team, Radfield Home Care Wakefield and Dewsbury undertook a number of measures to reduce loneliness and isolation for clients, helping them stay connected to the things that matter most to them. The office arranged surprises for their clients to brighten their day during the lockdown, such as pamper sessions, personalised gifts, and support contacting family and friends online.
The home care provider also added in companionship visits or more visits if needed to provide clients with more company throughout the week. Every client was sent a personalised treat box including a plant pot with seeds, crosswords, quizzes, tea, coffee, biscuits, chocolate and fudge and a personalised card.
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