Jun 19

"We were speechless when it was revealed that we were finalists"

Posted: 11 June 2019

Rushcliffe Care Group were finalists in the ‘Most effective approach to integrated new models of care’ category at the 2019 Accolades awards. Lead Therapist, Rowena Quilongquilong, speaks about the Accolades experience and what it meant for her team. 

We were first approached by one of our senior managers, who informed us about the Skills for Care Accolades awards. She strongly encouraged the team to enter the ‘Most effective approach to integrated new models of care’ category because she believed that this is the model of care that is embodied by the team.

We found that filling in the entry form provided us with an opportunity to reflect on our service. We realised as a team that the journey we have taken over the last few years was very formative and one that builds upon each stage of our service development in co-production with all our stakeholders. In a way, we felt that time had been very useful in shaping and enhancing our team and we were now in a position to share our achievements.

The whole team were then very ecstatic when it was announced that we had been shortlisted for the award. This news created a buzz within the team and a sense of affirmation of the great work that is delivered by the various staff working together for the benefit of our service users.

The arrangement for the verification visit was straightforward and everyone in the team came together to be involved in the preparation. It was a great opportunity to showcase the fantastic pieces of work being carried out across the entire service. We were very excited on the day of the verification visit with everyone readily available to share their experiences.

The support from all staff, our service users and their families was very heart warming. We felt like this outpouring of support made us feel like winners already.

We were speechless when it was revealed that we were finalists in our category. It felt very surreal – we had to re-read the email a few times to make sure! The news brought huge excitement and high morale within the team. This news extended to the rest of the organisation and the team received numerous congratulations and best wishes for the finals. It was wonderful to see.  

The great news was shared with all our service users and their family. They were very pleased with the outcome which showed how they appreciate the work carried out by our multi-disciplinary team. They offered well wishes for the award ceremony and said that for them, we are the best team no matter the outcome. Some of them told us that they feel very reassured that the team working with them has been so positively recognised.

The organisation’s directorate showed tremendous support throughout the process and offered to sponsor team members to attend the gala event. There were lots of excited conversations within the team about the event including what to wear, how we’d get to London, and meeting Anton du Beke. We crossed our fingers for a win!

The gala event was a wonderful experience, full of great stories and well-deserved winners. We didn’t take home the award, but we remembered the outpouring of support and kind words from our service users and their families, which made it all worthwhile – and we were still finalists, which was an amazing achievement and something we will treasure.

Our team’s entry to the 2019 awards was a fantastic experience. It enabled us to re-affirm our values and processes as a team, foster a stronger team relationship and strengthen our passion to continue to offer the best possible care for our service users.

I’d urge any adult social care provider to enter the 2020 awards – it’s an experience you won’t forget and will bring you and you team closer together as a result. 



Adult social care providers can enter the awards before Friday 21 June 2019 at www.skillsforcare.org.uk/accolades