Consultancy and tailored support

A negative Care Quality Commission (CQC) rating can have a devastating impact on the people who use your service, your staff and your organisation. It’s important that you know how to tackle the problems identified in your CQC inspection, to make improvements.

If your negative rating is as a result of workforce issues, such as short staffing, under performing staff, a lack of training or a negative workplace culture, we can help. 

Whether you’re striving for an outstanding rating or responding to a negative rating, our consultancy and tailored support can help you. Read more about our support around:

  • preparing for CQC inspection
  • supporting your service to improve
  • preparing new care managers.

We can also deliver tailored sessions in your organisation. Email us to find out how we can help.

Why choose us?

We have experience working with different types of adult social care providers through one to one support. We work closely with providers rated ‘good’ and ‘outstanding’ so our sessions are based on current best practice, and our guidance has been approved the CQC so it aligns with their regulations.

Option 1: Preparing for CQC inspection

I thought it was an excellent event and I will be recommending it to other managers. The presenters were fantastic - they were insightful and very knowledgeable. I also really enjoyed meeting other managers and finding out what they do in their workplaces.

One of our expert advisors can deliver our ‘Making your inspection count’ seminar for up to 30 delegates in your organisation. If you’re a medium or large employer or local authority, you can commission it for your own managers, or smaller care providers can commission it together with other services (for example via registered manager networks).

Read our offer of support below, or download the PDF overview here

This seminar will:

  • explain the inspection process
  • tell you what interviews with staff, people who need care and support and their relatives will focus on and how you can prepare them
  • advise how you can prepare your team to reflect on good practice, and how they can share and demonstrate this in an inspection
  • show you the types of documents, records and other evidence you should collect that the CQC might ask to see
  • help you identify any areas for improvement and develop an action plan to  address them before your next CQC inspection
  • show you the common pitfalls that result in an ‘inadequate’ or ‘requires improvement’ rating
  • give you access to practical guidance to help you comply with best practice and the latest legislation.

What we offer

£ from

Option 1: ‘Making your inspection count’ seminar

This option includes:

  • a full day seminar (usually 10.00 – 15.30)
  • a venue booked and managed by Skills for Care
  • lunch and refreshments
  • delegate pack
  • delegate management
  • up to 30 delegates.

£3500

Option 2: ‘Making your inspection count’ seminar

If you already have an office venue, we can come and deliver this seminar there for up to 30 delegates.

With this option, you’ll be responsible for managing the venue, lunch and refreshments arrangements.

We’ll provide:

  • a full day seminar (usually 10.00 – 15.30)
  • delegate pack
  • up to 30 delegates.

£2500

Registered Manager Membership (1 Year)

When registered managers become a member, they’ll get exclusive access to our ‘Social care managers handbook’, practical resources, monthly newsletter and discounts. Find out more here

Good and outstanding care guide (workbook edition)

This guide shows the key characteristics that differentiate CQC ratings and shares recommendations and best practice under each key line of enquiry. This workbook edition has activities to help you prepare for inspection and improve your rating. 

Add both of these options for £55 per delegate

 

Option 2: Supporting your service to improve

Meeting with the locality manager has been insightful. They offered tips and advice I hadn't considered before. Their experience has been invaluable. Skills for Care provided the extra knowledge base and experience to help us meet our challenges.

Whether you’re striving for an outstanding rating or responding to a negative rating, Skills for Care can help. We’ll set up an initial scoping meeting with you to identify key areas for improvement and practical solutions to do this.

Read our offer of support below, or download the PDF overview here

We can help you to:

  • develop a positive workplace culture that supports improvement
  • review and revise your recruitment and retention strategies
  • implement new approaches to staff induction and ongoing support
  • review learning and development in your service and help you access funding for qualifications and apprenticeships
  • develop your leaders and managers to deliver well-led services, including succession planning.

You’ll then access five days of tailored support to help you write an action plan to implement these solutions. 

We’ll also deliver our ‘Making your inspection count’ seminar for up to 30 delegates in your organisation, to show you how to collect evidence and prepare for your next inspection. This will ensure that any improvements you make are reflected in your CQC rating. Read more about the workshop here.  

What we offer

£ from

Half a day scoping meeting with a Skills for Care locality manager
To identify areas for improvement and practical solutions to support you.

Dedicated five days of face to face, tailored support
To help you write an action plan and implement solutions. You can add additional days for £550 per day.

Making your inspection count seminar (delivered in a training room/ venue organised by you*)
To help you prepare for your next inspection. 

We’ll provide:

  • a full day seminar (usually 10.00 – 15.30)
  • delegate pack
  • up to 30 delegates.

 

 

 

 

Total:

£6500


*We can arrange a venue including lunch and refreshments for this workshop at an additional cost. Contact us for more details.

Registered Manager Membership (12 months)

When registered managers become a member, they’ll get exclusive access to our ‘Social care managers handbook’, practical resources, monthly newsletter and discounts. Find out more here

Good and outstanding care guide (workbook edition)

This guide shows the key characteristics that differentiate CQC ratings and shares recommendations and best practice under each key line of enquiry. This workbook edition has activities to help you prepare for inspection and improve your rating. 

Add both of these options for £55 per delegate.

 

Option 3: Preparing new care managers

Meeting with the Skills for Care locality manager has been insightful as she has offered tips and advice I hadn't even considered before, so her experience has been invaluable.

Your managers ensure your service delivers high quality care and support, and are at the forefront of setting the standards that the CQC expect to see. When a new manager starts, it’s important they have the right support so they’re confident and competent in their role. We can help you prepare new managers for their role and ensure they know what’s expected of them, including around CQC regulations.

Read our offer of support below, or download the PDF overview here

Our package of support can help you prepare new managers for their role.

We’ll come and spend half a day with you to review your current approach to supporting new managers. We’ll look at things like your induction process, assessment, and learning and development. We’ll identify any areas for improvement and give you practical solutions to do this.

We’ll then spend half a day with your new manager to help them understand their role and what’s expected of them. We’ll signpost them to useful guidance including:

  • Manager Induction Standards – which explains what they need to know to perform well in their role
  • resources to help them understand the CQC inspection process and how to ensure their teams deliver care and support that meets their standards
  • Registered Manager Networks – so they can engage with other managers
  • resources to help them manage their own health and wellbeing, and support the health and wellbeing of their team.

They’ll also get:

  • a copy of our ‘Care manager starter pack’, worth £95, which includes printed copies of our most popular resources to support new managers
  • one year’s Registered Managers Membership which gives them access to exclusive resources, discounts and advice
  • a copy of our ‘Wellbeing for registered managers: a practical survival guide’, which gives top tips and exercises to help managers develop their own wellbeing.

What we offer

£ from

Half day, face to face support with existing manager
To review your current approach to supporting new managers.

We’ll look at things like your induction process (and the Manager Induction Standards), assessment and learning and development.

We’ll identify any areas for improvement and give you practical solutions to do this.

 

Half day, face to face support with new manager
To help them understand their role and what’s expected of them.

We’ll signpost them to useful guidance to help them in their role.

(You can add extra support days for other new care managers from £550 per day.)

 

Care Manager Starter Pack

Printed copies of our most popular resources to support new managers including:

  • Becoming a manager
  • Good and outstanding care guide (workbook edition)
  • Effective supervision guide
  • Effective workplace assessment guide.

 

 

Registered Manager Membership
Including exclusive access to our ‘Social care managers handbook’, practical resources, monthly newsletter and discounts.

 

 

Wellbeing for registered managers: a practical survival guide

This guide gives managers top tips and exercises to support their own wellbeing and the wellbeing of their team.

 

Total:

£650

Our leadership development programmes can help new and aspiring managers build their leadership capabilities. Find out more www.skillsforcare.org.uk/leadershipprogrammes