Delivering good and outstanding care

Our ‘Good and outstanding care’ range draws on practical examples from Care Quality Commission (CQC) reports and regulated providers, to share best practice, help you prepare for inspection and improve your service.

The range includes free online guides, practical seminars and consultancy and tailored support.

CQC Monitoring and Inspection

The CQC has adapted how it monitors and inspects during the pandemic.

Since July 2021, the CQC has introduced a new monitoring approach where they will risk assess the need to inspect providers on a monthly basis. There will be a focus on 'safe' and 'well-led', but the CQC will potentially look at all areas of inspection.

The CQC will in most cases target inspections at areas of risk, sometimes limiting the inspection focus to where they have concerns but potentially, they may choose to undertake a full inspection - find out more about the changes.

In October 2021, Skills for Care produced a new webinar in collaboration with the CQC to help regulated providers understand the current Monitoring and Inspection process, as well as further changes expected in 2022.  The following resources complement this webinar:

Guide: Good and outstanding care 

This guide shares recommendations and best practice from 'good' and outstanding' rated services, under each area of inspection. You can use the guide to benchmark what you're doing now and decide where to make improvements. Download your FREE copy of the guide 

Full workbook edition

This edition includes activities and self-assessment checklists to assess your current performance and identify areas for improvement as well as exclusive online access.

  • Cost: £35 | Registered Manager discount: £20

Purchase the workbook edition

Guide to safe staffing

This guide explains what the CQC will inspect around safe staffing and will help you to decide and maintain safe staffing levels, embed safe recruitment practices and ensure that your staff are safe and competent. 

Download your free copy of the guide


Guide to improvement

This guide explains how to identify, plan and implement improvements across your service, to ensure that it delivers high quality care and support and meets the CQC’s fundamental standards. It draws on ‘good’ and outstanding’ practice to help your service to, not only meet CQC expectations, but exceed them. It includes checklists and examples to help you to identify what your service needs to improve, and to develop an action plan to implement the required changes.

Download your free copy of the guide

You can also buy the workbook edition of the guide which includes exercises and templates to help you plan and implement improvements in your service. They’ve been designed to help you reflect on the guide and consider how you can put your learning into practice.

Buy the workbook edition of the guide.


Videos: what does outstanding care look like?

These videos share what 'outstanding' rated services do on a day-to-day basis to ensure that they deliver high quality, person-centred care and support.

They can help you to understand what ‘outstanding’ care looks like and identify some of the changes that you could make in your service to achieve these ratings. You could also show the videos in your team or managers meetings to inspire everyone to want to achieve ‘outstanding’. 

Watch the videos 


Virtual seminars and support

We have delivered practical seminars to help you to understand the inspection process, identify the required changes to improve, and prepare for inspection, whatever your rating with the CQC. Our support has helped services be best prepared for their first inspection, built confidence across managers and staff team, empowered services to strive for outstanding or action areas for improvement.

With COVID-19 we are able to offer virtual support as part of our priced Consultancy Support offer. Get in touch with equiries at

The Outstanding Society

The Outstanding Society is made up of outstanding-rated providers, who are the forefront of sector best practice and delivering better outcomes for people who need care and support. It's a voluntary group of residential adult social care providers, who come together to share whats works well and how they respond to changes, to help other services to improve. They also help Skills for Care to shape, test and refine new tools and resources. 

Watch this short film about how we work with the Outstanding Society, and others, to ensure that our advice and guidance reflects the latest learning, innovation and practical delivery of high quality care and support.

If you work for a private and/or independent adult social care residential service, that's currently rated ‘outstanding’ overall by the CQC, you can find out more about joining the society by emailing


Consultancy and tailored support 

See our Option 2: Supporting your service to improve offering - find out more