Managing people

As a line manager you’re responsible for leading and managing an individual or team of people and the quality of the service they deliver.

The way you recruit, supervise and develop your team will make a difference to how they feel about their job and their ability to work to the right standard.

Your leadership will set the tone and help to create conditions for a positive workplace culture that is focused on delivering high-quality care. Good leaders create a positive environment for employees so that they feel engaged and are focused on caring for others.

Every time you discuss work with your employee you’re managing their performance. It’s on on-going two-way conversation that starts on day one of employment and continues until they leave your team.


We have a dedicated section of our website to help you recruit the right people.