The CQC will look at how your service helps people to live healthier lives.
The inspectors will want to know what your service is doing to monitor the health and wellbeing of the people you support and enable them to access any assistance that is needed.
They will look at what you have in-place to monitor people’s health and how you respond to any changes. There will be an expectation that people are involved, where possible, in the monitoring of their own health and wellbeing.
Where health deteriorates, you will need to act promptly to refer and involve external assistance, including GPs, nurses, dentists, and other specialists as appropriate.
The CQC will also want to know how your service provides information about the healthcare options available, including tailoring these communications to reflect the needs of the individual.
CQC inspectors will interview the people you support, their families and friends about their experiences and learning more about how your service supports their health and wellbeing.
As part of the inspection, you can expect the CQC to also look at:
- people’s health records
- management plans
- health action plans, appointments, and visits from healthcare professionals.
- and complaints and compliments.
GO Online has grouped together recommendations, practical examples, and resources to help you meet this area of CQC inspection.
Watch the film here: https://vimeo.com/788207138