CQC provider support

If you want to deliver ‘good’ and ‘outstanding’ care and meet Care Quality Commission (CQC) standards, your service needs to have safe and competent staff, including leaders and managers. Skills for Care can help you to achieve this.

Our practical support helps you to recruit, develop and lead your staff and retain them, to ensure that your service meets CQC standards around these key areas of practice.

We also have best practice guides and videos about improving your service and preparing for inspection. 

How can we help?

Our ‘Recommendations for CQC providers’ guide outlines our practical support to help your service to meet CQC standards around recruitment and retention, learning and development, and leadership and management practice. It links to useful webpages and free guides to help.

Download our 'Recommendations for CQC providers' guide

If you’re opening a new care organisation

Our practical guidance and resources can help you to plan your workforce, recruit and induct staff, and support new managers, when you open a care organisation.

Find out how we can help new care organisations

Delivering ‘good’ and ‘outstanding’ care

Our ‘Good and outstanding care’ resources share best practice and key characteristics of ‘good’ and ‘outstanding’ care under each area of inspection.

Since the pandemic, the CQC has paused their full inspection process but their inspectors are contacting services virtually to ensure standards of care are being maintained. This virtual inspection is called the Transitional Monitoring Approach (TMA) which started in October 2020 and is expected to continue for a minimum of 6 months.

Skills for Care has produced an Information video, self-check, action plan and other resources to help you demonstrate the high standards of care you are delivering.

View the online Transitional Monitoring Approach resources 

Download our 'good' and 'outstanding' care resources

You can also visit our Care Improvement Works website which brings together practical guidance and resources from Skills for Care, Social Care Institute for Excellence (SCIE) and National Institute for Health and Care Excellence (NICE) and groups them under each key line of enquiry. 

Visit Care Improvement Works 

Consultancy and tailored support

If you’re looking for something more specific, we provide consultancy and  tailored support to help your service at any stage of the inspection process. 

  • If your service is rated 'requires improvement' or 'inadequate' we can help you to identify any workforce issues that are causing a negative rating and give you practical advice and support to improve them.
  • If your service is rated 'good' or 'outstanding' we can help you to identify what changes you could make to achieve or maintain a positive rating. 

Find out about our consultancy and tailored support

In CQC regulated services, the registered manager is legally responsible and accountable for ensuring that the service meets the CQC’s fundamental standards - and they need the right values, skills, qualifications and experience to do their role well.

We have lots of support for registered managers to help them in their role. The leadership and management section of our ‘ Recommendations for CQC providers guide’ explains more.

It includes information about joining our Registered Manager Membership which supports managers to develop and keep up-to-date with best practice, by offering a ‘Social care manager’s handbook’, monthly newsletters and peer support.

You can also join your local Registered Manager Network which gives you the chance to regularly meet with like-minded peers who face similar, everyday challenges.

Find out more about how we can support registered managers

If you’re setting up a new care organisation in England or changing an existing service you need to contact the CQC to see if your service has to be registered. You can do this via the Care Quality Commission website or helpline 03000 616161.

In England, you can’t start delivering regulated care services until the CQC has granted approval – this can take a number of weeks, sometimes months to achieve. If you don’t have to register with the CQC it’s still considered good practice to meet their regulations.

If you’re based in other parts of the UK, you may wish to contact Social Care WalesThe Scottish Social Services Council and the Northern Ireland Social Care Council.