Delivering good and outstanding care

Our ‘Good and outstanding care’ range draws on tips and practical examples from Care Quality Commission (CQC) reports and providers, to share best practice, help you prepare for inspection and improve your service.

We can help you through: 

  • free online guides around different aspects of your inspection
  • consultancy and tailored support. 

Online guides

GO guide

Good and outstanding care guide

This guide shows the key characteristics that differentiate CQC ratings and shares recommendations and best practice under each area of inspection. You can use the guide to benchmark what you're doing now and decide where to make improvements. 

Download your free copy of the guide here. 

You can also buy the workbook edition, with activities and self-assessment checklists to assess your current performance and identify areas for improvement. It costs £35 and you'll get exclusive online access to the activities and checklists. Registered manager members can buy it for £20. 

Buy the workbook edition of the guide here. 

 

Guide to I

New April 2019 - Guide to improvement

This guide explains how to identify, plan and implement improvements across your service, to ensure that it delivers high quality care and support and meets the CQC’s fundamental standards. It draws on ‘good’ and outstanding’ practice to help your service to, not only meet CQC expectations, but exceed them. It includes checklists and examples to help you to identify what your service needs to improve, and to develop an action plan to implement the required changes.

Download your free copy of the guide here. 

If you’re a registered manager member, you’ll receive an exclusive workbook edition of the guide when you renew your membership from 1 April 2019. If your membership doesn’t need renewing, members can purchase a printed copy for £20 from our online bookshop. If you're not a member yet, find out more here

 

SS guide

Guide to safe staffing

This guide explains what the CQC will inspect around safe staffing and will help you decide and maintain safe staffing levels, embed safe recruitment practices and ensure your staff are safe and competent.

Download your free copy of the guide here. 

 

 

These services are rated good and outstanding by the CQC and share what they do on a day-to-day basis to ensure they deliver high quality, person-centred care and support.

 

 

 

 

 

 

The Outstanding Society is made up of outstanding-rated providers, who are the forefront of sector best practice and delivering better outcomes for people who need care and support. It's a voluntary group of residential adult social care providers, who come together to share whats works well and how they respond to changes, to help other services to improve. 

They also help Skills for Care to shape, test and refine new tools and resources. 

Watch this short film about how we work with the Outstanding Society, and others, to ensure that our advice and guidance reflects the latest learning, innovation and practical delivery of high quality care and support.

 

Join the Outstanding Society 

If you work for a private and/or independent adult social care residential service, that's currently rated ‘outstanding’ overall by the CQC, you can find out more about joining the society by emailing info@outstandingsociety.co.uk

 

 

 

Consultancy and tailored support 

Meeting with the locality manager has been insightful. They offered tips and advice I hadn't considered before. Their experience has been invaluable. Skills for Care provided the extra knowledge base and experience to help us meet our challenges.

Whether you’re striving for an outstanding rating or responding to a negative rating, Skills for Care can help. We’ll set up an initial scoping meeting with you to identify key areas for improvement and suggest practical solutions to do this.

Read our offer of support below, or download the PDF overview here

We can help you to:

  • develop a positive workplace culture that supports improvement
  • review and revise your recruitment and retention strategies
  • implement new approaches to staff induction and ongoing support
  • review learning and development in your service and help you access funding for qualifications and apprenticeships
  • develop your leaders and managers to deliver well-led services, including succession planning.

You’ll then access five days of tailored support to help you write an action plan to implement these solutions. 

We’ll also deliver our ‘Making your inspection count’ seminar for up to 30 delegates in your organisation, to show you how to collect evidence and prepare for your next inspection. This will ensure that any improvements you make are reflected in your CQC rating. Read more about the seminar here.  

What we offer

£ from

Half a day scoping meeting with a Skills for Care locality manager
To identify areas for improvement and practical solutions to support you.

Dedicated five days of face to face, tailored support
To help you write an action plan and implement solutions. You can add additional days for £550 per day.

Making your inspection count seminar (delivered in a training room/ venue organised by you*)
To help you prepare for your next inspection. 

We’ll provide:

  • a full day seminar (usually 10.00 – 15.30)
  • delegate pack
  • up to 30 delegates.

 

 

 

 

Total:

£6500


*We can arrange a venue including lunch and refreshments for this workshop at an additional cost. Contact us for more details.

Registered Manager Membership (12 months)

When registered managers become a member, they’ll get exclusive access to our ‘Social care managers handbook’, practical resources, monthly newsletter and discounts. Find out more here

Good and outstanding care guide (workbook edition)

This guide shows the key characteristics that differentiate CQC ratings and shares recommendations and best practice under each key line of enquiry. This workbook edition has activities to help you prepare for inspection and improve your rating. 

Add both of these options for £55 per delegate.

If you want our support to improve your CQC rating, please get in touch on: employer.engagement@skillsforcare.org.uk