Meeting and supporting winter staffing needs 2020/21

We’re sharing best practice examples of how providers and local authorities across the country are building and supporting their workforce capacity to help manage surges in demand for staff to help ensure that high-quality, safe and timely care is provided to everyone who needs it this winter.

In partnership with organisations across England we’ve developed case studies that look at different initiatives, covering:

Each case study includes what they did, who they worked with and what was achieved to help you establish your own measures. 

More case studies are coming soon. If you’d like to share any examples please email jim.thomas@skillsforcare.org.uk.

 


 

Staff banks – provider

These are banks of staff which providers can recruit from at short notice or banks of staff managed directly by providers. Potential staff will frequently have had training before joining the bank.

Key things to consider are how will you:

  • support the training or onboarding of staff
  • build robust links with providers, ensuring a joined-up process?

Case studies

Developing an emergency COVID-19 personal assistant register – Disability Sheffield 

Redeploying trained staff to support demands in care – Surrey Choices

Other examples can be found on our ‘Recruiting during the COVID-19 pandemic’ webpage

  • A campaign to grow bank staff pool in response to the COVID-19 pandemic – Optalis
  • A recruitment model to enable a fast-track and/or remote approach - Durham Care Academy

Resources to help 

 


 

Staff banks - local authority

These are banks of staff or volunteers, employed or coordinated by the local authority, who can provide temporary cover. They can also be provided by other commissioning bodies.

Key things to consider are how will you:

  • recruit staff (see recruitment campaigns below)
  • deploy staff
  • keep undeployed staff engaged?

Case studies

People helping people - Cheshire East Council 

Lancashire Temporary Staffing Agency - Lancashire County Council 

Relief care worker recruitment campaign - Nottinghamshire County Council 

Volunteer recruitment and support programme - Portsmouth City Council 

 

Other examples can be found on our ‘Recruiting during the COVID-19 pandemic’ webpage 

  • Recruitment of assistant care workers to support staff shortages – Bradford Council.

Resources to help



Redeploying local authority staff

This explores the redeployment of staff in existing care related roles, as well as staff from other local authority departments or functions.

Key things to consider are how will you:

  • identify opportunities
  • train or onboard staff
  • make the experience positive
  • manage any gaps as a result of redeployment?

Case studies

In development - coming soon!

 
Other examples can be found on our ‘Recruiting during the COVID-19 pandemic’ webpage

  • Redeployment of council staff into adult social care roles - Leeds City Council
  • Looking beyond organisational boundaries - Surrey Choices
  • Workforce planning to meet increased staffing demand - Lancashire County Council


Intensive support

These are small teams working intensively with providers. They might undertake tasks that reduce the burden on providers capacity, deploy directly to deliver care or support providers to put contingency measures in place.

Key things to consider are how will you:

  • identify ‘at risk’ providers
  • manage access to this support?

Case studies

Creating an Ethics Taskforce multi-disciplinary team - Isle of Wight

Emergency Workforce Team - Blackpool Council 

Upskilling staff to prepare for demands in workforce capacity – Suffolk County Council

 

Resources to help

Visit our dedicated webpage to find key guidance from the government and other agencies in the fight against COVID-19.

 


 

Recruitment campaigns

These support providers with direct recruitment, local authority recruitment or recruitment to staff banks – or a combination of all of these.

Key things to consider are how will you:

  • simplify the application process
  • make links to training or onboarding initiatives
  • combine existing and new initiatives?

Case studies

Establishing an effective recruitment campaign to encourage a career in care – Kent County Council 

Developing a digital and social media recruitment campaign for care – Essex County Council 

 

Other examples can be found on our ‘Recruiting during the COVID-19 pandemic’ webpage

  • #careheroes campaign - Lancashire County Council
  • Recruiting to the care sector through COVID-19 - North Yorkshire County Council
  • Social media campaign for healthcare assistants - Proud to Care Devon
  • Inspired to Care and county-wide recruitment activity - Leicestershire County Council

Resources to help

  • Providers can use Care Friends, an innovative employee referral app aiming to improve recruitment and retention in social care by using recommendations from the sector’s own workforce.
  • Utilise the resources produced as part of the Department of Health and Social Care’s (DHSC) national recruitment campaign ‘Care for others. Make a difference’.
  • The COVID-19 supplement to our Safe and fair recruitment guide provides a clear process when recruiting for COVID-19 eligible roles.
     

Regional deployment hub

Hubs might provide a single point of contact for providers or coordination support with a combination of:

  • capacity support requests
  • training / onboarding support
  • recruitment initiatives.

Key things to consider are how will you align the different parts of your support offer to make accessing support as easy as possible for providers?

Case studies

We Care Academy – Leeds City Council 

Redundancy response – Cheshire West and Chester Council 

Community Recruitment and Casual Worker ‘Pools’ - Bradford Council 

Enhancing nursing care provision in care homes - Halton Borough Council 

Other examples can be found on our ‘Recruiting during the COVID-19 pandemic’ webpage

  • Recruitment of assistant care workers to support staff shortages – Bradford Council
  • Workforce planning – Lancashire County Council
  • Telephone interviewing for the recruitment of volunteers - Hertfordshire