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Well-led leadership programme: securing a well-led future

Well-led is a national leadership development programme for managers of adult social care services working in the private, public or third sectors. The programme is grounded in the reality of social care delivery and has been developed in partnership with registered managers familiar with the day-to-day challenges of leading a care team.

The Well-led programme is delivered over four learning and development modules and supported by a resource pack of key learning materials and practical tasks which can be used to cascade and embed back into the workplace.

Real-life examples from managers of organisations rated 'good' and 'outstanding' are used to show what is needed to achieve and sustain high standards to deliver high-quality, person-centred care. The programme will support learners to gain a very clear understanding of what well-led looks like and find solutions to improve the quality of care.

The programme is underpinned by models of leadership that can be practically applied to deliver change and secure a well-led future.

Who should attend?

The programme is aimed at Registered Managers and other operational managers currently working in adult social care settings who want to develop their leadership skills and knowledge.

Programme outcomes

The Well-led programme will support learners to:

  • understand how leadership strategies and techniques can be used to transform services and improve the quality of care
  • enhance leadership skills to become a more effective leader.
  • gain improved confidence to lead services in an increasingly complex and challenging sector
  • develop clear goals to improve personal leadership effectiveness
  • learn from others and share experiences and ideas with peers to develop a strong support network.  

On completion of the programme, we aim for learners to leave empowered, confident and well-equipped to effectively lead a workforce with the right values to provide high quality person-centred care.


Topics covered include:

  • understanding leadership in adult social care
  • moving from management to leadership
  • what is leadership and what does it look like in practice in a well-led service?
  • resilience and self-care
  • reflecting on your approach to leadership
  • enhancing your own visibility and impact as a leader.

Learners will also undertake a leadership in adult social care self-assessment based on Skills for Care’s Leadership Qualities Framework.

 Topics covered include:

  • creating and embedding your vision and values
  • using evidence to improve your service
  • assessing the ability of your service to deliver high quality care
  • using future sight to understand your service and respond to new challenges
  • understanding and applying situational and values-based leadership.

Learners will be asked to complete a service assessment so that areas of improvement can be identified and action agreed.

Topics covered include:

  • understanding your own team
  • the characteristics of high performing teams
  • leading high performing teams
  • managing performance
  • having courageous conversations.

In addition, learners will have the opportunity to practice key communication skills.

Topics covered include:

  • understanding systems and policy in adult social care
  • understanding your system
  • understanding influence and influencing others
  • using asset-based approaches to leading in your wider community
  • promoting your service and celebrating its successes
  • developing personal goals and a commitment to action.

Upon completing the programme learners will be issued with a Well-led programme certificate and will also be invited to join Skills for Care's Leadership and Management alumni network.

Case studies and quotes

Read about Sharon Smith, a Registered Manager at Derbyshire House Residential Home who completed the Well-led programme in July 2018.  Since attending the programme, Derbyshire House has been rated as outstanding by the CQC. 

Sharon Smith Case Study 

Learning from other managers and the facilitators was a great place to reflect on plans for my service, make changes to my approach and forge new plans. The Well-led programme is relevant to both new and experienced managers, because you are talking about the same thing - striving for improvement.  Jason Denny, Registered Manager at Old Hastings House

Overall the programme was excellent, enjoyable, well structured, with good learning techniques. Very good programme material, good balance between theory and practical group activities. The facilitators were very knowledgable and the venue was excellent.  Alina Opris, Registered Manager, Lodge Group