The nominated individual is an important role for regulated providers, with a key relationship and responsibility to the Care Quality Commission (CQC). If you're a nominated individual, it’s important you're supported to meet your responsibilities.
We’ve grouped our resources relevant to a nominated individual below, meaning you can always go straight to the information you need. Whether you combine your role with other duties (such as the registered manager role) or focus entirely on this responsibility, our practical guidelines can help.
Understand the standards and regulations in the sector
We can help you deepen your knowledge and make sure your organisation complies with:
- the Care Act – learning materials to help you and your organisation understand how to meet the legal requirements
- the Care Certificate – a range of practical resources to help you and your registered manager(s) understand the CQC expectations of this induction process for those joining the sector
- the Manager Induction Standards (MIS) – a measure of good practice and an induction tool for new managers or those taking up a new position. The MIS are also key if you are involved in succession planning within your organisation.
Meet the expectations of the CQC
We can help you meet CQC fundamental standards, prepare for your next inspection and improve your service.
Your staff are your most valuable resource and often, the CQC fundamental standards can only be met if you have safe and competent staff, including leaders and managers - so it’s important that you recruit the right people, develop and lead them effectively.
We have practical resources, seminars and consultancy support to ensure you have the right workforce to meet CQC standards.
Develop yourself as a leader
Over 90% of services rated 'good' or 'outstanding' for being well-led by the CQC were also rated 'good' or 'outstanding' overall.
Excellent leaders and managers are needed at every level across social care to ensure high quality care. We can help you develop yourself and other leaders and managers in your organisation.
Ensure registered managers have support
At the heart of every outstanding service is a manager who’s working hard to ensure that they can create a person-centred culture that delivers great, high-quality care.
We're the membership organisation for registered managers in England and support managers to do just that.
Sign your registered manager(s) up to the membership body for registered managers in England, and for just £35 per year they'll receive:
- membership handbook
- monthly newsletter
- mentor or mentee opportunities
- discounts on resources
- certificate of membership.
Registered managers also told us that they find it useful to network and link with other managers. This is why we work with registered managers to facilitate local networks across England, giving them the chance to network with like-minded colleagues who face similar, everyday challenges. Share this list of networks with your registered manager(s).
Focus on quality
The most important aspect of what any service provides is the quality of life for the people who use it. You and your registered manager should be:
Ensure you have safe staffing levels
Safe staffing is about having enough staff, who have the right values and skills, to deliver high quality care and support. It involves having safe staffing levels, recruiting the right people, and ensuring staff are competent and safe to do their role. We have resources to help.
- Our 'Guide to safe staffing' explains what the CQC will inspect around safe staffing and will help you decide and maintain safe staffing levels, embed safe recruitment practices and ensure your staff are safe and competent.
- Our Workforce Capacity Planning tool will help you to make a workforce plan for your organisation. It can help you understand how many staff you need, if you pay a competitive rate and how stable your workforce is.
- The National Minimum Data Set for Social Care (NMDS-SC) helps you to record key information about your workforce and understand how you compare with other organisations, so you can make informed decisions.
Build and maintain external relationships
A key part of your role as a nominated individual is to develop and maintain external relationships, for example in the community and with strategic partners.
- Use our resources to help you to engage your volunteers in the best way. Volunteers should work safely and confidently.
Shape the culture of your service
Workplace culture is the character and personality of your organisation, and having a positive workplace culture is vital to delivering high quality care and support.
- Our 'Culture for care' toolkit explains what workplace culture is and how you can develop a positive one in your service.
- A key part of having a positive workplace culture is having a strong set of workplace values and ensuring that your staff match them. Our 'Values based recruitment toolkit' can help you recruit people who have the right values.
Network and learn with other nominated individuals
As a nominated individual, you should be strongly committed to working with others and embedding best practice. If you are a registered manager in addition to your role as nominated individual, our area teams can signpost you to relevant registered manager networks and the availability of funding for learning and development.
We also recommend contacting your local Care Association for more information.
Champion excellence in your organisation
Your role is also about celebrating achievements across the organisation and raising the profile outside of it. We’d love to celebrate with you.
- Why not enter our Accolades awards? Each year Skills for Care celebrates excellence across the adult social care sector. This mark of quality and achievement can reward innovation and best practice across a range of focus including; best employer, best employer support to registered managers, apprenticeships, recruitment initiatives, leadership and management and new models of care.
- Join I Care…Ambassadors. Ambassadors are care workers who inspire and motivate people to understand more about working in social care. What makes them so special is that they’ve been there and have experience in the job they’re promoting. As an employer, you can sign up and nominate your staff to become ambassadors. This can help you to recruit new staff to the sector, and retain existing workers too.