Registered manager webinars

Our registered manager webinars cover a range of topics to support managers and their services and have been developed since the start of the pandemic. 

They are delivered to a live audience and recorded for further viewing which you can watch below. They are 30-minutes long and some of the webinars are also supported with bite size resources.

Our webinars cover the following categories: 

Bite-size resources:


Download our bite-size resources that support frontline managers. Each resource supports a relevant webinar and includes tips, checklists and toolkits. 

Keep an look out for the Bite-Size icons to download your useful resources 


Other Skills for Care webinars:

Take a look at our series of webinars focusing on supporting the diverse workforce within adult social care which include;

  • Supportive leadership during COVID-19
  • Building alliances to support BAME staff
  • Mental wellbeing and the workforce
  • Collaborations and supportive networks within organisations


New webinars

Upcoming webinars

  • Medicines from the regulatory perspective (part 2) | Thursday 27 January 2022 | 10:30 - 11:30 |Register now

We also have some external webinars that we organised that you may be interested in:



New Managers

If you're unsure what support and resources Skills for Care can offer, then we encourage you to watch this 30-minute webinar. It offers a quick tour of the Skills for Care website covering the most useful and relevant resources for registered managers.  You will hear about how we can support you with recruiting and developing your staff, the support available to help you effectively lead your organisation and how to develop best practice to help keep you up to date.  

See questions raised during the webinar and other useful links.

Essential training

We’ve identified training that remains a priority to ensure there is a skilled and competent workforce, supported by the CQC. We’ve also made funding available to support you with your staff training needs during this time. This webinar will highlight the essential training and help you to understand how to access the funding.

Please note this webinar was recorded in April 2020. 

As we continue to follow social-distancing and other restrictions due to COVID-19, we still encourage you to use digital solutions to deliver and access training, as far as is practical. Find out more on our essential training webpage.



Having difficult conversations 

Co-delivered with ACAS

Having difficult conversations with staff is a key part of a registered managers role. This webinar, facilitated by ACAS, will offer registered managers the guidance on preparing for, and conducting these conversations in a positive and supportive manner.

See questions raised during the webinar and useful links


Human Resources during COVID-19 recovery phase

Co-delivered with ACAS

The impact of COVID-19 is continuing to create a challenging time for the social care workforce. We will cover a number a number of HR issues and questions raised by managers that are causing confusion and complications for both employers and employees, including shielding, refusal to be tested, annual leave taken abroad and variation of contracts.

See questions raised during the webinar and useful links.



Distance recruitment


Face-to-face interviews are being replaced with video calls to maintain social distancing due to COVID-19. A candidates' experience of the recruitment process will influence their view of the employer and interest in vacancies. This webinar provides tips on effective distance recruitment.


Safe recruitment

Safeguarding people who need care and support remains as important as ever. Led by Dominic Headley, one of the UK’s leading experts in safer recruitment, this webinar will explore best practice emergency processes which support faster recruitment of staff during COVID-19.

Download the Safe and fair recruitment guide COVID-19 supplement.


An introduction to DBS checks in the social care sector

Delivered by DBS

Aiming to improve your confidence and understanding of using the DBS eligibility toolkit, the COVID-19 barred list fast track and free of charge checks and making a barring referral. FAQs from the session can be downloaded.


Attracting workers 

Social distancing means some traditional face-to-face activities to reach candidates, such as recruitment fairs and open days, are not currently possible. Employers are seeking different ways to attract people to their workforce. This webinar will provide practical suggestions to help you explore linking with your local community to reach potential candidates and receive support with your recruitment activities.  


Leading your service

Effective supervision: Developing supervision skills to support your staff

This webinar is aimed at frontline managers and staff who supervise staff. It will look at some practical approaches to developing new supervision skills, best practice approaches to supervision and how this benefits the staff you support. 

The webinar will signpost to resources and tools from Skills for Care to support supervisors and answer some of the most common questions that employers have. The webinar will include contributions from specialist learning providers and employers sharing best practice approaches.


➥ Bitesize resources to support this webinar 

Supervision recording template  | What to look for in a good supervisor checklist  |  Practical ways to provide virtual supervision  |  Quick guide to supervisions and one-to-ones |  Supervisions lead to better support and understanding blog  |  Managers need supervision too blog |  Effective supervision guide (online edition) |  Effective supervision (workbook edition)


Discover the Adult Social Care Workforce Data Set

This webinar looked at how the ASC-WDS data is used, and the benefits it can have for your organisation. It focused on how to gain access to the Workforce Development Fund (WDF) for staff training, using the data to monitor your workforce and influence decision making and succession planning and the ability to provide safe management of staff and training records. You can also learn all about the brand-new ASC-WDS Benefits Bundle.


➥ Bitesize resources to support this webinar 

FAQs and resource links to support the Discover ASC-WDS webinar     

Contingency planning and winter pressures: Protecting your service

This update to our earlier webinar includes new interviews with providers and refreshed bitesize resources to ensure you are best prepared for the latest winter demands and ongoing challenges faced by COVID-19.  Including 20-minutes of new content, the webinar features managers of Outstanding services explaining how they protect themselves from staffing challenges to help minimise the impact this has on the quality of care. If staffing challenges are an ongoing concern, this earlier complementary webinar from autumn 2020 will also be helpful to you.


➥ Bitesize resources to support this webinar 

Practical ways for your Contingency Plan to succeed  |  Contingency Planning - What to include |  Contingency Planning FAQs   |  Contingency Planning during the crisis       


CQC - monitoring, inspection, and smarter regulation

This webinar, delivered in partnership with CQC, looks at how monitoring, inspection and support is evolving as the regulator implements their new strategy and smarter regulation. The webinar provides the opportunity to learn more about current CQC processes and what further changes on the horizon.

This webinar is aimed at frontline managers, quality and compliance leads and others involved in preparing for the service for CQC monitoring and inspection. Skills for Care will also be sharing insight into our own resources and future plans to enable you to continue to deliver good and outstanding care.


➥ Bitesize resources to support this webinar: 

Resources to support CQC monitoring and inspection | CQC monitoring - Key Lines of Enquiry 

Good governance: The benefits of board and trustee support

This webinar is aimed at frontline managers, nominated individuals and owners. It looks at how appointing the right mix of Board members / Trustees can add-value to your service, helping you to meet the expectations of a well-led.

The webinar will provide insight into successful ways to recruit Board and Trustees and showcase practical examples of how their expertise can benefit the people, staff and managers. We will share insight from Good and Outstanding rated services and complement the webinar with new bite size resources. 


➥ Bitesize resources to support this webinar: 

Practical approaches to board or trustee recruitment and induction | Practical approaches to maximising your board or trustee potential | Board and trustee film (Extended edition)  |  Why trustees matter

Medicines from the regulatory perspective

This webinar, in partnership with CQC, explores the regulations and best practice around managing medicines in care homes and domiciliary care settings. People accessing care services often require support with their medication and organisations have a responsibility to ensure proper and safe use of medicines and require that staff responsible for the management and administration of medication are suitably trained and competent. 

All information was correct at the time of uploading – 7 July 2021

Additional resources:


Managing complaints – practical tips in effectively responding to feedback

In partnership with the Local Government & Social Care Ombudsman. This webinar will provide an introduction to the relationship between CQC and the Ombudsman and will focus on the importance of effective complaints handling and how learning from complaints can be used to drive service improvements. Best practice guidance will be shared and resources and support available to managers will be highlighted.

Additional resources:


Practical approaches to working in partnership

This webinar looks at how the pandemic has helped adult social care providers establish new partners and successfully build upon existing ones. It will look at mutually beneficial relationships with a range of different partners, including examples from outside of the usual partnerships between health and social care.



➥ Bitesize resources to support this webinar: 

Working with partners self-assessment | Practical examples of partnerships with adult social care providers I Working with partners film (Extended edition) – The Outstanding SocietyAn introduction to working with partners: a practical guide for social care managers (Exclusive to Registered Manager Members) | Building trust between social care and health organisations

Having conversations about workplace race equality issues 

Co-delivered with ACAS

This webinar looks at how managers can identify signs that discrimination is taking place and have conversations with staff about race equality to ensure inclusive practice. ACAS also share their best practice guidance and highlight some of the resources and support available to managers.

Additional resources:

Meaningful activities - Leading the way

Co-delivered with NAPA (National Activity Providers Association)

This webinar looks at why meaningful activities are so important especially during a pandemic and how managers can continue to motivate and engage whole staff teams including activity co-ordinators to be involved in activity provision. We will share how to source new activities, resources and alternative ways to connect with others. 

Additional resources:

Driving and evidencing improvements in difficult times

This webinar looks at how services have continued to deliver quality during the pandemic. It also looks beyond the pandemic on how new virtual approaches and other quality assurance changes can help providers to improve beyond these challenging times.



➥ Bitesize resources to support this webinar:

Practical approaches to quality assurancePractical approaches to quality improvement  | Developing an improvement action planSecuring support for long-term improvements - Vivo Care Choices blog NICE Quality improvement resource for adult social care | Learning from events module

Risk Assessment - key principles to apply to protect your people, staff and service

Whether responding to the pandemic or other factors impacting your service, risk assessments are an important part of the day to day running of all types of adult social care services. This webinar provides a summary of the key things to build confidence in risk assessments and learn how to take positive risks even during challenging times.



➥ Bitesize resources to support this webinar: 

Practical approaches to Risk AssessmentsPractical approaches to COVID-19 Risk Assessments | Strengthening your Risk Assessment checklist QCS Risk Assessment overview and basic templates | COVID-19 Personal Risk Assessment Process exampleCOVID-19 Risk Assessment example  | Join the Facebook Group for Social Care Managers

Time Management

This webinar looks at practical ways for frontline care managers to help you manage your time.  It tells you about time management techniques and provides access to a new self-assessment tool.  The webinar also looks at how other managers have successfully been able to prioritise time in response to COVID-19 and share their tips with others.



➥ Bitesize resources to support this webinar: 

Taking control of your time - action plan  |  My time management self assessment  |  Practical ways to protect your time  |  Time to manage guide | 

Growing your staff to ease your workload 

This webinar looks at how staff have stepped up to support managers in response to COVID-19 and how this has helped. It will also look at how to identify and develop your emerging talent to support new challenges, as well as what opportunities are there to develop your future managers. We will draw on examples from other managers and provide practical checklists and recommendations helping you to share the work and succession plan for the future.



➥ Bitesize resources to support this webinar: 

Practical ways to succession plan  |  Checklist to identify talent |  Checklist to identify future register manager potential

Effective delegation and empowering your staff 

Focussing on how empowering your staff and effective approaches to delegation can benefit both frontline managers and the ability of your service to respond to day to day challenges, including COVID-19. We will draw on examples from other managers and share practical checklists, resources and ideas to help you delegate effectively.



➥ Bitesize resources to support this webinar: 

Effective delegation checklist  |  Practical ways to delegate  |  Reflecting on your delegation responsibilities  |  Time to manage guide

Keeping your team motivated

Staff resilience and motivation are vital as employers try to meet the many challenges presented by the COVID-19 pandemic. This webinar highlights the leadership behaviours which staff find most satisfying and motivating in normal times, but especially so in times of crisis.


Dealing with the impact of COVID-19 on your staff

This webinar looks at the impact of COVID-19 on workers and draws on examples from organisations who have developed effective strategies to support their staff. Dealing with the impact of the last few months on staff is something that every organisation is considering, and this webinar aims to share practical advice and signpost to helpful resources.


Contingency planning: COVID-19 Maintaining safe staffing levels

This webinar is aimed at managers who want to learn practical ways to maintain safe staffing levels in response to COVID-19 and wider winter demands. It combines insight from other managers of how they have successfully managed safe staffing, staff wellbeing and consistency of care in the early stages of the pandemic.  It also shares our recommendations to plan for the risk of potential reduced staffing levels as we enter the autumn and winter period.



➥ Bitesize resources to support this webinar: 

Maintaining staff levels - challenges, impacts and mitigations  |  Maintaining staff levels - Key considerations | Practical ways for your contingency plan to succeed | Contingency planning FAQs 



Recovery, reflection and moving forward

Aimed at registered and frontline managers, this webinar shares stories, tips and ideas focused on how to support you and your teams to reflect on the past 18 months and move forward together. It includes expert insight and guidance, as well as signposting to useful resources.

Additional resources:

Wellbeing for managers 

Skills for Care are offering registered managers a series of two wellbeing webinars. 

It’s never been more important to recognise your own emotional and support needs and how to maintain your own wellbeing in these difficult times. This first webinar will include practical support and ideas to look after yourself to help you look after others.


Leading for wellbeing

It’s never been more important to recognise your own emotional and support needs and how to maintain your own wellbeing in these difficult times. This webinar will focus on ‘leading for wellbeing’ with practical support and ideas to support your teams with wellbeing.


NICE guidance: preventing infection and promoting wellbeing


Delivered by NICE

This webinar will focus on two areas of NICE guidance: helping to prevent infection and promoting positive mental wellbeing, considering the particular challenges for social care during the pandemic.



Using technology to support your staff and each other

Co-delivered with Digital Social Care

Exploring how technology can be used to help with common problems such as rota-ing, communications, information sharing, peer networking and emotional support. We set out examples and links to practical examples of where these types of tech solutions are already being used, as well as highlighting where free or low cost tech is currently available.

See useful links raised in the webinar

Using technology to support the people you care for

Co-delivered with Digital Social Care

For many vulnerable people we care for, this current period will mean a dramatic reduction in activities and family contact. Staff may also have less free time to spend with the people you support as things change. We need to minimise the impact for those you care for and their families. In this webinar, we will explore how technology can offer some help to connect people and to bring ‘outside experiences’ in.

See useful links raised in the webinar.


End of life

Verification of Expected Death during COVID-19 with remote clinical support

The Coronavirus Act 2020 makes special arrangements for verifying an expected death (VOED) with clinical remote support in a community setting, such as care homes, supported living accommodation or when a person receives care in their own home. This webinar will support non-medical people to prepare for VOED in times of the COVID-19 emergency.

Managing bereavement

This COVID-19 response webinar will focus on bereavement and the experience of losing a colleague or a person you are caring for. It follows on from the previous webinar ‘End of Life Care.’ Bereavement is the experience of losing someone important to us and is characterised by grief, which is the process and the range of emotions we go through as we gradually adjust to the loss. Claire Henry, MBE and colleagues from Skills for Care will be discussing what bereavement in the workplace setting means and how we can support you at this time including support to help you move forward.

End of life care

Supported by Hospice UK and Dying Matters 

During the current pandemic, health and social care workers who may not be specialists in this area are now finding themselves caring for someone at the end of their life. This webinar will explore advance care planning, care in the final days and care after death.