The care exchange


'The care exchange' is a new podcast series for managers in social care hosted by Skills for Care Locality Managers Pia Rathje-Burton (left) and Ali Rusbridge (right). 

Throughout the series, we’ll be inviting guests to join us as we celebrate the role of managers in social care. We’ll be sharing experiences from other managers in social care, providing a place where managers can listen to other managers, feel less isolated and pick-up some good ideas to support them in their own role. Our episodes cover the following topics:


We’d love to hear what you think about our podcast series. Please send your feedback to 


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Episode 4: It’s like watching poetry

In our fourth episode we’re joined by Ronnie Lillywhite who talks about being a manager in a supported living service.

Ronnie shares what it’s like to support a service to improve, why safety comes trumps every time and how she has remained focused on making improvements during the pandemic.

Ronnie also explains why she has never felt so connected to her peers, that great things are still happening and how she has learnt to act with balance. 


Resources to support this podcast 


➥ Driving and evidencing improvements in difficult times webinar - this webinar looks at how services have continued to deliver quality during the pandemic. It also looks beyond the pandemic on how new virtual approaches and other quality assurance changes can help providers to improve beyond these challenging times.

➥ Preparing for the CQC Transitional Monitoring Approach – visit our dedicated webpage to see our information video that provides an overview of the new CQC virtual inspection calls. The video is complemented by a new self-check resource, action plan, and bite-size versions of our ‘Good and outstanding care’ guide to help you to demonstrate the high standards of care you are providing.  




Episode 3: The chicks were heaven sent

In this third episode we talk to Marlene Kelly, the Registered Manager of Auburn Mere Care Home in Watford.  

Marlene shares her views on the importance of concentrating on meaningful activities that provide occupation and connection and talks about how the chicks that arrived at the home during the pandemic provided great joy.

She discusses how the pandemic has helped her work out what really matters and highlights the importance of managers thinking about their own wellbeing, as to have enough energy for everyone else you have to look after yourself. Marlene shares some great tips on how she has looked after her own wellbeing during the pandemic. 

Follow Auburn Mere on Facebook and Instagram.


Resources to support this podcast 


➥ Meaningful activities – take a look at our meaningful activity provision resources and watch the ‘Meaningful activity – leading the way’ webinar that Ali and Pia talk about.

➥ Wellbeing - Marlene talks about the importance of wellbeing. Have a look at our wellbeing area for tips and ideas for you and your team.

➥ Action learning - Marlene shares how invaluable she has found the Skills for Care action learning set. If you would like to join a peer support action learning set you can do so by becoming a registered manager member. Once you’re a member you can also access our mentoring programme. Register your interest in being mentored.

➥ Networking - Marlene is the chair of her local registered manager network. Find a network near you.

Episode 2: Stay connected always

In this second episode we talk to Sue Ann Nnamani, the Registered Manager of Priscilla Wakefield House in Haringey, London. Sue Ann shares her approach to managing a large nursing home, including how she made sure that values are embedded into the service, the importance of looking inwards and outwards and why it’s the simple things that matter.   

 Follow Sue Ann on LinkedIn!  


Resources to support this podcast 


➥ Care Badge - Sue Ann talked about the Care Badge. Order badges for your workforce for FREE.

➥ Effective delegation  – our ‘Effective delegation and empowering your staff’ recorded webinar focusses on how empowering your staff and effective approaches to delegation to respond to day to day challenges, including COVID-19. This webinar is also supported by the bite sized resources: Effective delegation checklist  |  Practical ways to delegate  | Reflecting on your delegation  | Time to manage guide

➥ Values  find out more about the tools we have to help you recruit people with the right values, including an example of how another home communicates their workplace values

➥ Culture – our ‘Creating a positive workplace culture toolkit’ explains what workplace culture is and how you can develop a positive one in your organisation. 


Episode 1: Bring your whole self to work


In this first episode we invited Skills for Care CEO Oonagh Smyth to join us. In this insightful session Oonagh shares her motivations in her own role, shares her views on why the role of registered manager is so important and so much more. It’s a conversation you don’t want to miss. 

Follow Oonagh Smyth on twitter! 


Resources to support this podcast 


➥ Supporting the diverse workforce within adult social care: recorded webinars - Featuring a panel of BAME leaders with lived experiences; the lively discussions focused on sharing understanding and generating ideas around key issues. Watch the webinars.

➥ Mentoring – You’ll have the chance to train to become a mentor or receive mentoring. Find out more about registered manager membership offer.

➥ Peer to peer support – The registered managers networks offer invaluable peer to peer support.  Find out more about local networks for managers. Deputy managers can now join a network specifically for them. Find out more about the deputy manager networks.