CQC regulations

A manager doing paperwork


We can help you to deliver what regulators expect and what your colleagues and customers need.

Registered providers are inspected by the Care Quality Commission (CQC) to check that the service provided is safe, effective, caring, responsive to people’s needs and well-led. The service will be then rated and this information made publicly available. 

Helping you to meet and demonstrate the highest standards of care

As the experts in workforce development we can help you get the best from your most valuable resource - your people.

If you’re preparing for inspection you can commission us to help you to:

  • understand what inspectors are looking for and what the inspection will be like
  • understand how the CQC expectations translate into the behaviours, knowledge, skills and values your team need to provide the highest standards of care
  • confidently demonstrate what you do and how this meets the expectations of the inspector.

Find out more about our CQC seminars and bespoke support here. 

If you’ve recently been inspected we can support you to develop a plan and take action to respond to workforce, staffing and leadership issues identified by the CQC.

  • We can work with you individually, with your management team, or deliver workshops to a group of your colleagues. Contact the Skills for Care locality manager in your area to talk through your requirements.
  • If you’re a registered manager, become a registered manager member of Skills for Care. For £35 a year you can access exclusive resources and support that will help you make sure your service complies with the standards.
  • You could also join one of our registered managers networks for peer support.


Download our free practical tools and resources

  • Our Good and outstanding care guide brings together recommendations and tips from organisations who’ve been rated as good or outstanding to help you think about what you can do to secure or maintain this rating.
  • Care Improvement Works is a one stop shop of free improvement and workforce development resources from Skills for Care, the Social Care Institute for Excellence (SCIE) and the National Institute for Health and Care Excellence (NICE).

What they do

The CQC is the independent regulator of health and adult social care in England. Currently 64% of care service providers in England are registered with the CQC. This includes:

  • care home services with nursing
  • care home services without nursing
  • specialist college services
  • domiciliary care services
  • extra care housing services
  • shared lives
  • supported living services
  • hospice services
  • hospice services at home.

Most providers require a Registered Manager who is responsible for the quality of care that is provided by the service.  Only the CQC can decide who is appropriate to be a Registered Manager but Skills for Care resources explain what qualifications are usually accepted. 

Provider handbooks

The CQC products a range of guidance and their provider handbooks explain more about how they regulate, inspect and rate adult social care services.  Their Provider Guides are aimed at different types of services and can be accessed from the CQC website here.

Registering with CQC

If you’re setting up a new care organisation in England or changing an existing service you need to contact the CQC to see if your service has to be registered.  You can do this via the Care Quality Commission website or Helpline 03000 616161.

Services in England cannot start delivering regulated care services until CQC approval has been granted, a process that can take a number of weeks, sometimes months to achieve.  If you do not have to register with the CQC it is still considered good practice to meet their regulations.

If you’re based in other parts of the UK, you may wish to contact The Care Council for WalesThe Scottish Social Services Council and the Northern Ireland Social Care Council.

The Whistleblowing Helpline’s publication Raising Concerns at Work: Whistleblowing Guidance for Workers and Employers in Health and Social Care includes information about:

  • the importance of whistleblowing as an early warning system of problems
  • an outline of whistleblowing legislation (the Public Interest Disclosure Act 1998)
  • a flowchart of the whistleblowing process
  • top tips for workers who wish to raise concerns, and sources of advice and support for them
  • top tips for operational managers to respond positively when staff raise concerns
  • case studies of good practice, frequently asked questions, and further information and links.

To download the guidance click here.