Care Certificate Workbook

The Care Certificate workbook is a free downloadable resource to support the training process and help you and your new workers cover parts of the Care Certificate.

There's a workbook for each standard supported by an introduction and glossary. Each standard includes knowledge content and ends with a section where learners can record their understanding.

When you download the workbook, please save it first and then begin to complete. If you don't do this you are in danger of losing text you have typed in.


Introduction - Care Certificate workbook

1. Understand your role

2. Your personal development 

3. Duty of care

4. Equality and diversity

5. Work in a person centred way

6. Communication

7. Privacy and dignity

8. Fluids and nutrition

9. Awareness of mental health, dementia, and learning disability

10. Safeguarding adults

11. Safeguarding children

12. Basic life support

13. Health and safety

14. Handling information

15. Infection prevention and control


Glossary - Care Certificate workbook


Care Certificate workbook: last updated June 2018.

Please note due to the introduction of the new General Data Protection Regulations (GDPR) we've made some changes to the Care Certificate workbook. This is to ensure the workbook is compliant with GDPR and that the learner is aware of the recent changes. We've also taken the opportunity to update the wording in module 5 "Work in a person-centred way". The wording has been changed to reflect person-centred practices across health and social care. The information included within the section, and its outcome, remain unchanged. All links within the workbook have also been checked and refreshed, ensuring that all information is relevant and up-to-date.


Use of the Care Certificate workbook is optional

The use of the workbook is optional and you might want to adapt or develop your own materials to meet the standards.

You can choose to incorporate some or all of the workbook into your induction programmes. 

The Care Certificate workbook is not available in a hard copy format. This is to ensure the resource can be produced and maintained free of charge. 

Saving this evidence

The assessments in these workbooks have answer fields you can fill in electronically. If the workbooks are filled in on a computer they can be saved using ‘save as’. Please save the workbook before beginning to enter any information.

Learners should be encouraged to save their work and share with you. You should save this alongside your other staff records.

Employer responsibility to assess competence, provide additional learning

There is no answer book to accompany the workbook. It's your responsibility to judge the competency of your workers and arrange additional training, support and supervision as required.