A carer is someone who spends a significant amount of their time providing unpaid support to a family member or friend.
Social care and health services in particular have an important role in ensuring that carers are at the heart of the social care system; and are treated as expert partners in care.
We support the government strategy to improve the lives of millions of carers living in England.
We have a number of tools and resources to help you identify and support carers you come into contact with.
The common core principles for working with carers
The common core principles for working with carers describe the behaviours carers would like to see when professionals are working with them.
They provide a base for good practice and training for care staff.
Understanding the needs of carers
Our Carers Matter – Everybody’s business resource helps you to understand the needs of carers through the learning and development of staff. It is available in three parts which act as tools to help enable training courses.
Part 1: Who carers are
Part 2: Why carers are important
Part 3: How you can support the learning and development of your workforce to improve and enhance your services for the people who use them and their carers
Carers in the workforce
Our Carers in your workforce matter guidance for employers aims to raise the awareness and importance of carers in the social care workforce.
It shows what can be done to support them, update their skills and prevent them having to leave the workforce.
1. Recruiting, employing and retaining unpaid carers in the social care workforce
2. How many of my staff are likely to be carers?
3. Why is supporting working carers so important?
4. Carers legal rights a summary
5. How can I retain the skills of my employees who are carers?
6. Learning and development for those employees who are carers what works?
7. How do I know if changes have had an impact on working carers?
8. Awareness raising in your organisation
9. Notes and action planning
10. Further specialist sources of support
Balancing work and care
We’ve also developed a resource for carers, social care employers and staff alike. It sets out basic information about carers at work including how their employer might be able to help them, their legal rights at work, practical help with caring and further sources of advice and support.
Balancing work and care: a carers guide
Carers supporting people with dementia
We have resources that offer practical guidance on supporting family and friend carers of people with dementia.
Dementia: workers and carers together and Dementia and carer: workers resources were developed jointly with Dementia UK.
They stress that the social care role is to support the carer as well as the person with dementia, and to supplement the carer's work, not replace it.
Dementia: workers and carers together
Dementia and carers: workers' resources
Our free e-learning course Carers’ Assessments: Getting it right is for anyone who carries out statutory adult carers’ assessments. It offers advice and best practice guidance on how to prepare for and conduct assessments.
The course is based on the common core principles and was developed in partnership with Carers Trust.
A simple user guide is available to help you register and navigate your way through the course.
Please note that the videos in the e-learning module will only play when using Internet Explorer 9 or above, or Google Chrome.
Guides to develop the skills of those who carry out carers’ assessments
Two guides have been developed to support the e-learning but they can also be used as standalone resources.
Carers and communities is a guide to understanding why carers need communities and communities need carers.
Assessing carer's needs : a short guide to taking account of everyone in the family who cares is aimed at those working with carers and families and will help to take a whole family approach to a carers’ assessment and support planning.
We talked to some carers about their experience of having an assessment. The result is a thought-provoking and at times emotional film which shows how the work you do with carers can have an enormous impact on the quality of their lives.
Learning from the Learning for Carers grant programme
This programme aimed to support carers with practical earning opportunities, such as first aid courses or coping with stress courses.
It's estimated that 1,850 carers participated in this project, all of which reported an overwhelming success and demonstrated a clear impact in carers, benefiting themselves and those they care for.
To help evaluate the programme an online survey was issued to all the learning for carers grant projects.
Download the summary report of the survey .
Case studies are available which show how the grants have been used to better carers lives.
We also have two short films which give powerful testimony to the impact and benefits of the grants. To view the films click on the links below:
LfC grant Gateshead case study film
LfC grant INS case study film
The learning and development needs of those working with carers
There for carers: the workforce development needs of Carer Support Workers
We did a survey to look at the role of carer support workers to better understand their learning and development needs and look at what the recommendations are for the future.
The final report was developed and written in partnership with Carers Trust.